Teléfono: +442083033337
Dirección: Crook Log Road, Bexley, United Kingdom, DA6 8EQ
Ciudad: Bexley
Menú Platos: 5
Reseñas: 1893
"Six of us turned up without a booking of which they couldn't seat us at that time (either two small or one larger table). This was understandable for a Sunday evening as it did appear busy. The gentleman taking bookings however did say they could happily accommodate us at 20:30. We turned back up at that time and we were led straight to our table. Fantasic we thought! The restaurant closes at 22:00 on a Sunday so we had plenty of time to relax and eat. After sorting drinks, we went up to order food. Overall it looked fantastic apart from the Chef stating that Toby do not serve pork crackling on a Sunday!? The meat area was very well presented and had two chefs carving. For some reason the queue still moves extremely slowly. Once passed the meet station, the food serving area looks like an absolutely unmanaged mess. This was not an isolated incident as the same was observed in a previous visit not too long beforehand. The gravy is a total disaster it's barely flavoured brown liquid with the consistency of water. About 20 minutes into enjoying our first round of food, the food station lights are turned off. Odd we thought there's the best part of an hour before the restaurant closes. No notice given to any customers, they just turned off the lights. It then appeared that the staff completely forgot that customers were still present and proceeded to enter into an unprofessional state where customers were an annoyance to them. Trying to be quick, we jumped up for the second round of veg where before we could get a yorkshire pud, one of the staff put her hand into the yorkshire puds container and pulled out a pud... unknowing where those hands had been, we decided to not bother having any more of those! Odd staff banter then proceeded. We thought we'd go for a top up to our bottomless soft drinks only to find that staff had also turned off the drink station unannounced. So we had unlimited refills but now only a single fill up. This was at approximately 21:10 when the restaurant closes at 22:00. A trip to the bar for a sneaky apperitif (was the BIL's birthday afterall) was met with tables/chairs put away, staff rudely not acknowling us and even a request for just some ice was too much trouble. Customers really are a hinderance to these workers. We only saw the person who seated us for a second time when it was due for us to pay. It was like they were hiding away... possibly desperate to get home (I know it's a Sunday evening) but also to consider is that a Sunday comes with a 50% increased meal cost premium by Toby. I will say that the food served (apart from the gravy) was very nice. A good selection of meats and a health portion size so long as paying for the upgrade. The lack of follow up trips let them down, but not as much as the absolutely poor staff service and lack of professionalism in front of customers! We may return again in the future but (a) much earlier, (b) with an advanced booking and (c) no expectations of customer friendly service this way we don't need to rely on staff actually communicating when food/drink is being deactived or have the courtesy of a bar drink hand delivered! To note we did not complain about service, food or drink. It was the BIL's birthday therefore we just paid and left quietly taking the horrendous service, lack of etiquette/manners, and underdelivered meal in the way they obviously expected us to. Staff service 1/10 Staff professionalism 2/10 Food taste 6/10 Food appealingness 3/10 Drinks 6/10"
Menú completo - 5 opciones
Todos los precios son estimaciones en menú.
India
Postre
Vegetariano
Sándwiches
Platos De Pescado
O1059JFstevem
We have visited many times and have always enjoyed our visit as well as the food. Our waitress (Helen) was very efficient and friendly. Would thoroughly recommend this place.
Dirección
Reseñas
Paul
I stopped by for breakfast and was impressed by the hot, generous, and delicious food. The staff were wonderful and accommodating, allowing me to work in the back. Thank you, I will definitely be returning soon.
BunchOfLilies
Had a lovely lunch at Toby’s on a Sunday afternoon, it gets very busy so definitely a good idea to book. Does what it says on the tin really, the food was decent quality and satisfying. Left very full! Service was very good, and good value.
Passenger66453088629
EURO CAR PARKING ... Ruined my visit so will never go back and have warned everyone I know... I didn't even see payband display sign! Well that turned out to be a expensive lunch!!! They want £100 within 28 days or £60 within £60... what a rip-off... Ver carta
893lisak
We arrived at 4.30 pm… Usually go about 5-30pm.. This obviously is the difference.. Meat was tender frozen veg was nice.. NO fresh VEGETABLES at all… Potatoes were hot .. not warm and fatty like usual… Gravy was topped up as I arrived.. Meat VERY thin .. it’s like razor slices.. Lovely waitresses as ever.. Absolutely enjoyed our visit..
Peter
The food and staff at this restaurant were good, and the prices were reasonable. However, our experience was completely ruined by the lack of male toilets. We had to wait in line to use the dirty and smelly ground floor disabled toilet. I would not recommend this restaurant, which is a shame because the refurbishment must have been costly.
P
Dropped in on the off chance we could get a table (School holidays and they were busy) and the guy on the desk was great. He managed to fit us in and showed us to our table. The service was quick, the food was great, better than the last time we visited, and the staff, especially Helen, were amazing. All in all, really can't fault anything. Ver carta
sarah
My daughter attended with her young family. There was 7 of them on the 2nd of June 2024. The food was lovely and really enjoyed themselves. However she has recieved a parking charge notice today. When arriving she didn't see any notices about paying for parking and nothing on the website stating this. Unfortunately I will not be attending again.
Dave
The restaurant has a lovely atmosphere and offers delicious food, with tender meat and good vegetables. However, the high cost and unexpected parking fine have made me hesitant to return. Despite displaying a disabled badge, we were fined for parking in the disabled bay without noticing the sign. Although the staff did not warn us, we mistakenly parked in the same spot the following week and are now anticipating another fine. Overall, the food is great but beware of the parking situation.
M3069XFdanielc
Six of us turned up without a booking of which they couldn't seat us at that time (either two small or one larger table). This was understandable for a Sunday evening as it did appear busy. The gentleman taking bookings however did say they could happily accommodate us at 20:30. We turned back up at that time and we were led straight to our table. Fantasic we thought! The restaurant closes at 22:00 on a Sunday so we had plenty of time to relax and eat. After sorting drinks, we went up to order food. Overall it looked fantastic apart from the Chef stating that Toby do not serve pork crackling on a Sunday!? The meat area was very well presented and had two chefs carving. For some reason the qu... Ver carta
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