Viva L'italia Staines

Leftbank

➤ The Runnymede-On-Thames, Egham I-TW20 0AG, United Kingdom

Kebab • Pizza • Sushi • European

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"Used to be good, but had a poor experience last night. We went as a family of four and had a meal in the left bank restaurant. The table service was quite poor and the bill had a £13 service charge slapped on automatically. The total bill was £126 plus tip, making £139. I left £130 truly believing it was sufficient under the circumstances. The waiter came back twice saying it wasn't enough money. I explained once that the service charge was optional and that I have left enough including an appropriate tip. This was rejected and the waiter again insisted I pay the full amount as it was not enough. I explained again about the tip. He came back yes again to query how I would make up the shortfall in the bill. I was forced to stand my ground and insist in front of everyone that I wasn't paying the full tip. Automatically slapping on £13 tip for poor service is one thing. To then repeatedly question and confront a customer over not paying the full tip in front of everyone is quite another thing altogether. I left the restaurant feeling both humiliation at the confrontation but also annoyance knowing that actually I was right. The tip is optional, discretionary, and voluntary. Putting it automatically on the bill could be seen as a helpful reminder, thank you, if you want to see it that way, but repeatedly insisting it is paid and that I have made a mistake in leaving a smaller tip and ignoring my explanation is just plain wrong."

Kasalong Thai

➤ 17 Windsor Street, Chertsey I-KT16 8AY, United Kingdom

Pizza • Sushi • Asiatic • Mexican

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"Absolutely divine place! Very clean, spacious, and the staff are so friendly and hospitable, the foods and drinks are delicious and so authentic! Felt as if I was dining inside one of the restaurants in Thailand! If you're looking for an authentic thai cuisine then this is definitely a place to go to! Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Tomyum Soup, Singapore Stir-Fry Noodles, Crispy Tofu Fried, Crispy King Prawns Recommendation for vegetarians: Highly recommend Vegetarian offerings: Clearly labeled vegetarian dishes"

Ohanas Cafe Bistro

➤ 4 Windsor Street, Runnymede, United Kingdom

Cafe • Vegan • British • Breakfast

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"I wanted to try this place after reading such rave reviews as I thought I might be missing something special so called in here to give it a go.. I have to say we were warmly welcomed and the staff were lovely and very efficient...indeed as the food arrived pretty quickly after placing our order.. Although the food was nice and everything was fresh it was not the amazing experience I was expecting after reading other glowing reviews, I would also add the coffee was good but the bottled beer was very expensive. The place is also quite small with low ceilings and can get noisy as clearly demonstrated by the irritating gobby guy dressed in overalls that kept coming in talking loudly to the girl behind the counter and you could hear nothing but his big mouth throughout the place and would have been delighted to have shut it for him to get some peace and quite.. I cannot really say anything negative about the quality of the food or the service but it just did not live up to my expectations."

Vivre

➤ Sofitel London Heathrow Terminal 5, TW6 2GD, Hillingdon, United Kingdom

Cafés • Seafood • European • Fast Food

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"we were randomly at the sofitel london heathrow hotel and were very satisfied with the hotel accommodation and employees. due to a French flying lottery hit, we miss our connecting flight from Heathrow to dfw on British airways. ba has set us on the sofitel and it was a pleasant stay despite missing flight. hotel staff were very courteous, room was excellent, along with eating. to the breakfast we met one of the most cheerful chefs we ever have. he illuminated the place with his friendly radiance and his happiness. recommend the sofitel london heathrow hotel."

Caspari

➤ 3 St Judes Road, TW20 0DB, Runnymede, United Kingdom

Sushi • Pizza • Mexican • Seafood

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"Last weekend, I visited this restaurant with my family and I cannot express enough how impressed I was with the restaurant and the staff. The waiters were friendly and accommodating throughout our visit. As someone with severe allergies, I was grateful for the care they took in adapting my dish from the menu to ensure it was safe for me to eat. They also went above and beyond in providing excellent service to the child in our group. If I lived closer, I would definitely make this restaurant a regular dining spot."