Teléfono: +441608650731
Dirección: High Street, Cotswold, United Kingdom
Ciudad: Cotswold
Menú Platos: 8
Reseñas: 4162
Sitio Web: http://www.whitehartroyal.co.uk/
"My husband and I visited the Snug bar last night with the intention of having a meal to celebrate his birthday. Upon arrival we checked with a lovely young girl behind the bar that they were dog friendly as we had our labradorJasper with us) she confirmed tthat he was fine to cone in. We sat close to the lovely fire ordered a drink and sat down to have a look at the menu thinking we had found the perfect place to relax enjoy the evening. How wrong we were....after a short while a waiter with a scottish accent) approached our table and made a huge fuss about how Jasper was laid next to the table and how he couldn't get to us. He clearly wasn't a dog lover and made us feel most unwelcome with his rude comments and ridiculous hopping around tthe table, presumably in an attempt to make a point that Jasper was taking up some floor space close to the table. I should add that at the time there was only one other person in this part of the bar and Jasper was laid quietly and not blocking any gangway past the table We both work in the leisure industry in customer facing roles and recognised that this is NOT the way to make customers feel welcome. We felt most unwelcome and an inconvenience for daring to have a dog with us. They call themselves dog friendly but the comments and attitude of this particular staff member suggested otherwise! Sadly he managed to ruin what could have been a lovely birthday meal, we will not be returning and took our business to another hotel across the road that know how to treat all their customers!"
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