Yan - Carta

Unit 4b, Ashdale Drive,, Aberdeenshire, United Kingdom

🛍 Steak, Chinese, Chicken, European

4.1 💬 1038 Reseñas
Yan

Teléfono: +441224746746

Dirección: Unit 4b, Ashdale Drive,, Aberdeenshire, United Kingdom

Ciudad: Aberdeenshire

Menú Platos: 9

Reseñas: 1038

Sitio Web: http://yanrestaurant.com/

"Phoned in my delivery order for a free banquet meal given as a gesture of good will after complaining about our home delivery on Hogmanay last year being hours late. Explained the circumstances over the phone and was told that the owner, Brian, would...need to endorse this. Received a phone call an hour later from the same female worker stating Brian had endorsed my order but that I had to collect it. The restaurant is only minutes down the road so no big deal. On arrival at the restaurant I gave my name and address to Brian and his demeanour instantly changed for the worse without him saying anything. Another customer came in behind me and Brian started serving him leaving me standing feeling extremely uncomfortable and poorly treated. After handing over the other customers’ takeaway order Brian handed me my order and told me that he won’t be delivering to my address again. When I asked why he stated I was taking the **** waiting almost a year to order our free meal he had offered for the original poor customer service. Granted it’s been a year however he never specified a date I had to order the free meal by. He also has absolutely no idea of my circumstances or how the COVID pandemic has affected me or my family. I’ve never been treated so poorly by a business owner and left feeling disgusted with how I had been treated. Perhaps Brian and his restaurant should get better organised to manage deliveries and how they deal with customer complaints. An idea would also be to issue vouchers for free meals with expiry dates to prevent a reoccurrence of this nature."

Menú completo - 9 opciones

Todos los precios son estimaciones en menú.

User User

We were a party of and had an excellent dinner. The quality of the food and service were faultless.

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Reseñas

User
User

have been eating always very good restaurant has never been updated looks always as it was on my first visit many years ago.


User
User

we had an extraordinary dinner at yan’s. the food was excellent and the staff was very attentive during our meal. we had not felt welcome anymore. we'll be back.


User
User

Ordered a take away which ended up in the bin it was so bad Beef curry which the sauce was extremely watery Greasy egg fried rice And the honey chilli chicken was overcooked and sickly Very expensive for what we recieved Will not be going...back Ver carta


User
User

I came on Saturday night in the service was first class. the food was delicious that I had the shredded chili cow and it's up there with the best I ever tasted. our bill came for two people who. good value. overall we had a really good evening and we will be back soon.


User
User

Great meal and was impressed with service. Was a bit noisy and not very intimate as it’s an open plan seating area and every table was occupied. However the ‘meal for two’ option was very enjoyable and good value for money. Jessie, was exceptional in...her service skills, thanks again.


User
User

I got a Voucher in for my Birthday but did not manage to use it. Went here on the September with my Daughters and son in law and this is first time we have been here in a long time. Nothing has changed...the food was great and the service was good. The complimentary drink at the end was a really nice touch. Ver carta


User
User

night with friends, my soulweed for beginners was delicious, but I ordered steak canton with fruity sauce for my head, while the sauce was very tasty the steak was definitiw not filet and was served in thick slices and was so hard that. I couldn't eat it, said the waiting staff, but they were totally indifferent to my complaining


User
User

I ate here last night with the missus. The food was excellent. I had the crispy chilli beef and steamed rice and it was delicious. My other half had monkfish and she scoffed the lot. The bill came to for two people which was...OK value for money. The service was excellent, and the staff could not have been more helpful. The place was nice and busy, and it’s clearly popular with the locals. Overall we had a great experience and we will definitely be back again soon.


User
User

Phoned in my delivery order for a free banquet meal given as a gesture of good will after complaining about our home delivery on Hogmanay last year being hours late. Explained the circumstances over the phone and was told that the owner, Brian, would...need to endorse this. Received a phone call an hour later from the same female worker stating Brian had endorsed my order but that I had to collect it. The restaurant is only minutes down the road so no big deal. On arrival at the restaurant I gave my name and address to Brian and his demeanour instantly changed for the worse without him saying anything. Another customer came in behind me and Brian started serving him leaving me standing feeli... Ver carta

Aberdeenshire

Aberdeenshire

Aberdeenshire ofrece impresionantes costas, castillos históricos y una rica cultura escocesa; los platos típicos incluyen haggis, salmón ahumado y galletas de mantequilla.

Categorías

  • Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica.
  • Chinese Saborea los ricos y auténticos sabores de China con nuestra selección de platos icónicos. Desde sabrosos salteados hasta deliciosos dim sum, cada creación captura la esencia de la cocina china tradicional, deleitando tu paladar con cada bocado. Ver carta
  • Chicken Suculentos y sabrosos, nuestros platos de pollo están elaborados con carne tierna, condimentos sabrosos e inspiraciones culinarias diversas. Disfruta de una deliciosa variedad que seguramente satisfará a todos los paladares.
  • European Deléitese en un viaje culinario por Europa con nuestro exquisito menú elaborado, que presenta platos auténticos de Francia, Italia, España y más allá, utilizando los ingredientes más frescos para dar vida a los sabores tradicionales.

Comodidades

  • Takeout
  • Seating
  • Carta
  • Delivery
  • menú
  • Cash Only

Restaurantes Similares

The Anchor

The Anchor

New Road, DD10 0HD, Aberdeenshire, United Kingdom

Carta • Pubs • Steak • Seafood • British


"Sunday, 3rd September 2023 – 19:00 Meal: Wine Starters – Main – Coffee My friend and I arrived at 19:00 to a busy but not overfull restaurant without a reservation and they accommodated us upstairs. Menus were produced and we ordered a bottle of white wine and a jug of water. 0rders placed for starters and 2 servings of the Italian style fish stew on the ‘Specials Board’ at 26.99 each. Tomato and chilli with promises of loads of different fish. The toss up was between a steak or the stew (which neither of us would cook at home). The table was dirty and needed wiping – this request was placed 3x on the young waitron who eventually produced a cloth slopping water from a bucket in the corner cupped in her hands where she half heartedly wiped the table with water dripping onto my friend’s lap. Hurried mop up with tissues out of my bag. The white wine was plonked on the table – next to the cooler – unopened and no glasses. Several attempts were made to attract the waitron’s attention. Eventually another bottle was produced opened and we were advised the waitron was under age and not allowed to pour wine. Perfectly acceptable had she produced an opener and the glasses with an explanation I would have been happy to help myself – we understand and appreciate these things. The starters arrived and were delicious! The chef then came out to see us and explained that there was no lobster for the stew – we asked for extra monkfish, he then said there was no monkfish left – but could help us with other white fish and crab claws. He said he was down to the last 2 portions, and he would ensure they were hearty. We were a bit concerned and suggested perhaps we settle for the steak which is always delicious. He assured us we had made the right choice and would enjoy the stew. The stews arrived and were ‘hearty’ if being crammed with the contents of a tin of crab claws is your definition of hearty. The promised ‘rich tomato broth with chilli and garlic’ was a watered down version of what was clearly less than a cup of the original broth left at the bottom of the pot topped with water. It was tasteless – lacking in hint of either chilli, wine, garlic or herbs – having lived in Malta I can assure you I have a deep understanding of Med cooking. I guess we were lucky we didn’t have the salty brine of the crab claws as the broth. It was inedible and we were starving so we kept adding salt and pepper – we were beyond the point of returning the food which was a mistake in hindsight. We skipped dessert – had coffees and left. The meal came to nearly £100.00. This was an expensive lousy experience. We paid a generous tip – because they accommodated us without a reservation. Take aways from the experience: • The restaurant service on a Sunday evening at 19:00 should be as good as it is on a Friday at 19:00 • Being a local and having eaten there several times – it is my first choice for a ‘good’ meal – don’t abuse the luxury of local support. • Train your waitrons to clean tables, by wringing out the cloth and not dripping water on your patrons. • Waitrons (even under aged ones) should at least carry a wine opener, and understand that wine glasses should be produced when delivering wine. • Your chef should know better and never, ever assume he can cut costs by selling the dregs from his kitchen. • A poor dining experience costs you more than you think. We would have ordered dessert, and more importantly returned for a second meal in the next week – WE DIDN’T! I have a friend coming from Ireland in November – do I risk taking her to the Anchor?"