Teléfono: +441295270972
Dirección: 47 Parson's Street, OX16 5LY, Cherwell, United Kingdom
Ciudad: Cherwell
Menú Platos: 6
Reseñas: 5062
Sitio Web: https://yeoldereinedeerinn.co.uk
"The barmaids were extremely unfriendly and unappreciative of our patronage, to the point of being disrespectful. At lunch, I was made to pay for a side dish that they forgot to communicate to the kitchen which I said I still wanted after our food arrived. To me, this reflected extremely poor customer service, firstly as it was not my error, and secondly, as I was made to wait. At any other establishment of repute, this oversight would have been properly acknowledged and they would have been embarrassed to charge the customer on top of their lack of efficiency and communication. The devil is in the detail and there is no better PR than when customers go away feeling happy and treated well. Added to this, two of our family members ordered the scampi and fries. In theory, you would expect both the owner and the cook to be mortified by the fried scampi flavoured puree that was dished up, but clearly, this is a money-saving measure that trumps self-respect and pride. Having been schooled and lived previously in the UK for many years we were visiting on this occasion as we now live abroad. Later in the evening my husband and I returned to order a snakebite and black for old times' sake. Very disappointingly, they had no idea what this classic British pub drink is. Instead of leaving, we opted to stay and ordered a dry rosé and brandy for each of us respectively. We were given a sweet rosé and a brandy instead, but I didn't say anything to avoid a fuss. Upon ordering our second round, my husband again requested a dry rosé and brandy and saw that the price was more than he had paid for the first round. The barmaid admitted that she had given us the wrong wine the first time and the reason the price had changed was because the dry rosé cost more. No big deal, we all make mistakes. It was her terrible attitude that stood out the most. In the end after hearing how unpleasant, defensive and argumentative she was getting with my husband ... the same barmaid who at lunch didn't properly communicate my order to the kitchen ... I got up, gathered our stuff, went to my husband and told him I was going to leave. I said something to the effect that this is a very simple order that doesn't warrant such an unpleasant experience. The barmaid showed absolutely no communication or customer service skills. No appreciation for our patronage whatsoever. In fact, during this whole debacle, the two barmaids started talking animatedly to each other in another language obviously saying ugly and negative things about my husband, right there in front of the rest of the customers and him. Honestly, this was the worst customer service and experience I have ever had. This is only a place I recommend you go if low quality food and unfriendly, disrespectful, unprofessional barmaids are your jam."
Menú completo - 6 opciones
Todos los precios son estimaciones en menú.
Pasta
Vegetariano
Pan
India
Comida Americana
Platos De Pescado
Jules
Came for lunch Had Lasagna. Dry. Needed magnifying glass to find the meat. Far too much Cheese/Pasta Very disappointing Won’t come again
Dirección
Reseñas
Faience44
A friend and I had a pleasant late lunch here one cold day. I had a mild curried chicken dish and a pint of beer and paid about 22 pounds, which was good value. The service was pleasant.
kevinradcot
I recently moved to the area and this inn came highly recommended. I can see why - all four meals I had were excellent and well worth the price. The staff were also great. I'll definitely be coming back soon.
Dina
Had my sit down meal for about 19, after my wedding and then the evening buffets for about 30, The food and staff were amazing . The globe room. Was just right. Full of history. We had wonderful day. Big thanks to Carla.. Ver carta
Trip632428
Sunday roast did not disappoint, good portions well cooked meat, I had the lamb and my partner the beef, I opted for extra meat and genuinely didn’t need it, although the giant Yorkshire pudding and cauliflower cheese were also added extras. We were stuffed to say the least and we will be back.
John
Went with friends for a meal. Went for the chicken mushroom pie. OMG. To die for. A full encased proper pie. Beautiful filling. Came with chunky home made chips and veg and a pot of gravy but I was just happy with the pie. Not stopped talking about it all weekend. Lovely friendly pub with a great atmosphere
Steve
The very helpful team managed to squeeze us in for dinner just as the kitchen was closing. Thanks to the kitchen team for being so helpful. Aside from the extraordinary decor and history, Ye Olde Reine Deer Inn offers excellent beers and a great menu. The team were friendly, engaging and obviously very proud of their pub. The Globe Room is well worth a visit. Ver carta
Russell
I have visited this restaurant multiple times and have always had a great experience. The food is well-cooked and possibly the best around. The service is friendly, welcoming, and attentive, with all the staff always smiling, even when dealing with rude customers. I have recommended this traditional pub and restaurant to anyone looking for a friendly atmosphere and delicious food.
andrewhooker
During a fortunate opportunity while passing by, we attempted to make a reservation at this restaurant. Unfortunately, it did not go through. However, the staff reached out to us and reassured us that it was not a problem, so we decided to drop in for lunch. We were pleased that we did. The restaurant is a charming old pub with friendly and skilled staff. Both my wife and I savored the delicious shepherd's pie served in a large Yorkshire pudding. We wish we had more time to indulge in dessert. The food was excellent, the service was outstanding, and the prices were fair.
Caroline
The barmaids were extremely unfriendly and unappreciative of our patronage, to the point of being disrespectful. At lunch, I was made to pay for a side dish that they forgot to communicate to the kitchen which I said I still wanted after our food arrived. To me, this reflected extremely poor customer service, firstly as it was not my error, and secondly, as I was made to wait. At any other establishment of repute, this oversight would have been properly acknowledged and they would have been embarrassed to charge the customer on top of their lack of efficiency and communication. The devil is in the detail and there is no better PR than when customers go away feeling happy and treated well. Ad... Ver carta
Categorías
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Pubs Descubre un ambiente acogedor con comidas abundantes, cervezas artesanales y comida tradicional de pub. Disfruta de tus platos reconfortantes favoritos como fish and chips, hamburguesas y alitas, acompañados de una refrescante pinta o un cóctel creativo.
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Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica. Ver carta
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
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Vegetarian Disfrute de nuestra vibrante colección de platos vegetarianos, elaborados con las verduras más frescas, sabores ricos y especias sabrosas. Disfrute de un plato saludable y delicioso que celebra los mejores ingredientes de la naturaleza.
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