Teléfono: +49622123543
Dirección: Neckarstaden 66, 69117 Heidelberg, Germany
Ciudad: Heidelberg
Platos: 8
Reseñas: 3099
Sitio Web: http://www.wirtshaus-zum-spreisel.de/
"We had reserved a table few weeks before to celebrate a friends birthday for guests for Our friend went in first before the others showed up, the lady spoke to her in German. Our American friend responded to her with her limited German....There was obviously communication problem due to language. Instead of trying to help the customer the owner lady was lecturing her in German, that she is in Germany and should speak German and they are not required to speak English, etc.. When I arrived, my friend was obviously upset with the attitude she received and the owner came to me asked whether I spoke German, and repeated to me the same things she told my friend, in German. Then we were both upset and left the restaurant. As we were outside a young waiter came and spoke to us in English, asked whether or not we still like to keep our reservation until our friend arrived. As we were talking to him, she came out and told the waiter that he has work to do, he should go back and if we were not going inside she will cancel our reservation! If there was an English speaking staff inside, why did she not ask for his assistance initially? Certainly, not customer friendly! Obviously, she has enough customers due to the location of the restaurant, she does not need to be friendly nor welcoming! None of us will go there again, nor will recommend it to anyone. With that attitude, we left the place and found ourselves a nicer restaurant, with friendly staff and great service nearby."
Todos los precios son estimados.