Ards
Romas

Romas

4 Regent Street, Ards, United Kingdom

Pub • Steak • Irish • British


"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."

Saltwater Brig

Saltwater Brig

43 Rowreagh Rd, Portaferry Rd, Kircubbin, Co. Down BT22 1AR, Ards, United Kingdom

Pub • Steak • Pizza • Irish


"Travelling from Newtownards through Kircubbin towards Portaferry, you will pass Saltwater Brig. And it would be quite the mistake on your part if you didn’t stop for a bite or a beverage at this long-established (circa 1765, would you believe? pub and restaurant. “The Brig” has a traditional feel, not only in the comfortable interior with a cosy “snug”, main bar and relaxing beer garden with its beautiful views over the Lough, but also in the menu, featuring lots of pub-grub style favourites using top quality locally sourced ingredients. We were greeted by the wonderful Orla, who has been at the helm of Saltwater Brig with Joe for nearly twenty years, and enjoyed one of our favourite white wines, a crisp, summery Green Social Verdejo while we perused the menu. And the chef kindly sent out an amuse bouche of Cream of Chicken White Onion Soup to whet our appetites! To start, the delightful Donna served us a Portavogie Prawn Cocktail with Hand Shelled Prawns, Mixed Baby Leaf Cherry Tomato Salad, Salsa, Marie Rose Sauce, served with Wheaten Bread. We also had a bowl of Fresh Strangford Lough Rope Mussels in a White Wine Garlic Cream, with Toasted Sourdough to mop up the delicious sauce. To follow, the Seafood Combo-an incredible selection of Beer Battered Portavogie Scampi, Crispy Salt Chilli Squid on Asian Slaw, Lemon Black Pepper Crumbed Cod Scampi, Battered Smoked Cod Goujons and Trio Of Dips, came with a choice of side. We went for some golden, crispy chunky chips. And the Pan Fried Seabass Fillets on Herb Crushed Potatoes surrounded by a White Wine Cream Sauce packed with Prawns, and served with Tender-stem Broccoli was delicate and delicious. To finish, the Spiced, Bramley Apple Crumble, fragrant with Oats Cinnamon, came with a jug of steaming Home Made Vanilla Custard Vanilla Ice Cream. And for a nightcap, the extensive Whisky Menu has plenty of old favourites, and some newer drams. Thank you so much to all the team at Saltwater Brig for a great evening of food, drink, and craic!"

The Poacher's Pocket

The Poacher's Pocket

181 Killinchy Road, Ards, United Kingdom

Food • Steak • Irish • British


"During a visit yesterday evening I was left feeling embarrassed and belittled by the restuarants allergen policy. Having a severe nut allergy means that ordering desserts in restuarants has always been a tricky task for me and having scanned the menu at the Poachers Pocket it quickly became clear that the selection of ice-creams and sorbet was the safest option. It was at this point I informed the waiter of my allergy and he informed me that he didn 't think it contained nuts but that he would check. Around ten minutes later I was then presented with the ice-cream along with a cookie which had not been listed on the menu. When I asked the waitress to check if the cookie contained nuts she returned staying that the recipe did not but obviously they couldn 't guarantee no traces of nuts. Having suffered from a nut allergy for 20 years, this is standard practice in restuarants and an assurance that I 100% accept and understand. However, immediately following this the waitress produced a pen and a slip of paper which she asked me to sign. This was essentially a wavier stating that I accepted responsibility if I was to have an allergic reaction as I was made aware that there may be traces of allergens in my food. Mortified and with the waitress standing over me, I signed this, a decision that in hindsight I regret. I have never been made to sign any form of disclaimer because of my allergy and I should not have to for a number of reasons:1) Not only was I made to feel different from everyone at the table but I was left feeling that my allergy was a major inconvenience and that if I was to have a reaction, the restuarant were more concerned about whether I sued than my well-being.2) The disclaimer essentially passes the blame onto the customer and suggests that the restuarant can be less vigilant in their preparation of food for this reason which is extremely worrying.3) When I questioned a waiter at the end of the meal about the allergy disclaimer he claimed that this was purely so that the kitchen had a record of my allergy. This makes sense to me in theory but in practice I was given the slip of paper after I had been served my dessert. If this was the case then everyone at the table should have been asked at the start of the evening if they had any dietary requirements. He also stated that they had started to use the disclaimers after a huge insurance claim which I am assuming was the result of a customer suffering from an allergic reaction. 4) Instead of passing the blame the restuarant should focus more on making their menu more transparent and clear. I ordered the ice-cream because I believed it was the safest option yet what I was presented with was ice-cream with a cookie stuck in the middle of it.I understand allergens are a tricky business for any food place but I feel that what I experienced at the Poachers Pocket completely missed the mark. I already feel awkward and embarrassed when I have to ask about the ingredients in menu options but to then be made to sign something in front of the entire table, essentially promising that I won 't sue if I happen to fall ill is patrionising and belittling. Furthermore the restuarant has a full Vegetarian and Vegan menu available. Are these diners asked to sign a disclaimer? And if they are not, how can the restuarant take care to assure that their meals are carefully prepared with no cross-contamination yet they clearly cannot take the same measures to accomodate a customer with a health issue?A better understanding of food allergies/training in food allergies and a more understanding and compassionate approach was needed here. My family and I will not be back and I would strongly suggest that anyone with a food allergy avoids this restuarant at all costs."

Hickorys Smokehouse Grill

Hickorys Smokehouse Grill

96-98 Frances Street, Ards, United Kingdom

Steak • Turkish • American • Barbecue


"I typically do not write reviews, but I must say that this was the worst dining experience I have ever had. The service and food were both absolutely terrible. We had made a reservation for a birthday dinner, and it took nearly an hour for a server to give us menus. The menus were handwritten and photocopied in a font that was difficult to read, with no vegetarian options, sides, or allergy information provided. It took an hour for our drinks to arrive, and they were served in different sized cups despite ordering the same drinks at the same price. We waited 2 hours for our food, and when we complained to the manager, he made excuses instead of taking responsibility. The manager only spoke to us after we got up to leave, begging us to stay and promising that the food would be ready in 1 minute. However, when the food arrived 5 minutes later, it was cold and not what we had ordered. Two people in our party did not receive their meals until 20 minutes later, while another table was served before us. They even brought out the cake we had brought before clearing our plates, without offering to cut it for us. Despite the terrible experience, we were still expected to pay. My main complaint is towards the manager for his poor attitude and unwillingness to apologize or take responsibility. I hope he does not take out his incompetence on the kitchen staff and servers. Needless to say, I will never be returning to this restaurant voluntarily."