"Having eaten McDonalds for over 40 years, I believe I 'm 'experienced ' enough to give a fair review. Beverley franchise: Very disappointing, and totally unacceptable. This McD franchise in Beverley (Beech restaurants) should be taken off the current owners whom it would appear are not fit to run such a company. I personally own a number of companies, that operate world wide and I believe I know what I 'm talking about. Myself and my fiance, visited yesterday evening, to eat indoors. After ordering and receiving our food, we looked around for somewhere to sit. The place was nearly empty, it was 21.25hrs. There was one area with clean tables however, a notice stated that the area was reserved for Uber drivers only. The majority of other tables that were accessible, were cluttered with food waste and wrappers. As we took our seats at a table (which had less trash just some desert containers) it became immediately evident that my fries were barely warm. I immediately retuned to the counter, and asked for some warm ones. I politely thanked the young lady whom replaced them only to take my seat, and find they were just the same barely warm. My Big Mac was the same, as was my fiances meal. I was very hungry, so attempted to eat the cold meal, although it was too cold to enjoy, so I left half of it. Before leaving, I spoke with someone (whom appeared to be in a management role) and asked if there was a technical problem, responsible for the cold food. He stated that there wasn 't. He politely apologised and offered more food, including 'some *more* deserts '! We hadn 't had any deserts and he was obviously assuming from seeing the empty containers, left by a previous patron. I declined the offer, and said it was more important to me, that in future, the food would be warmer for me and other visitors. He assured me that it normally is but looking at other reviews, it looks like he 's a real Walter Mitty living in some dream world. This is totally unacceptable. I know the state of mess is largely due to the selfish visitors not clearing away their own mees but as it was so quiet, and with a couple of staff appearing to be doing little, it wouldn 't have taken too much to clear up. I feel it would have been more appropriate, to have been offered a partial refund (as I had left half my Big Mac despite being hungry) or to have been offered a voucher, to redeem on a future occasion. To be expected to pay for a hot meal, which was barely warm is in breach of trading standard laws and I will be contacting ERYC Trading Standards Department. Having been assured that our barely warm meals was a 'one off ', and then discovering from reviews that this is not the case I can honestly state that if you are considering where to eat this place is too much of a gamble, unless you don 't mind luke warm cold food which is supposed to be hot."
