Biarritz
Voyages

Voyages

49 Rue Gambetta, 64200, Biarritz, France

Vin • Vins • Fusion • Dessert


"I wish I could give this place 0 stars. Never have I had such a disappointing and downright unacceptable experience in a restaurant. My younger brother has a severe nut, sesame seed and shellfish allergy. We alerted the staff to this as soon as we sat down when we were ordering our dishes. The first starter that came out for him had sesame seeds on it, so we had to send it back to the kitchen for it to be remade. Then the mains came out, and yet again his dish was covered in sesame seeds. We had to send the dish back again, pointing out that he has a severe allergy and will go into anaphylactic shock if he comes into contact with these allergens. The waitress then brought out the same plate and stated to my mother that ‘sesame seeds are not nuts’, to which we then had to reiterate that we are well aware of this and he is allergic to both. We then realised there were still sesame seeds on the dish and they had just sent the same dish out again. Had my brother not fully inspected his meal again he could have died. This is a complete and utterly disgusting lack of respect and duty of care for patrons of your restaurant. This allergy is not a joke. When we mentioned this to the waiter, he suggested that sometimes people came in and ‘said they were allergic to tomatoes because they didn’t like them’, indicating how lax they were about the whole issue. We then asked if he could just see the dessert menu and skip the main because he was too nervous to eat it. We had to ask twice for the dessert menu and the waiter couldn’t even bring us that. At this point we decided to just leave the restaurants. Restaurants have a duty of care for their patrons. Allergies can be life threatening and I am utterly disgusted that you would treat someone who is paying to eat in your restaurant this way. If you have allergies or you value good service avoid this establishment at all costs."

You Sushi

You Sushi

34 avenue du President Kennedy, 64200 Biarritz, France

Soupe • Sushis • Japonais • Boissons


"We had a deplorable welcome. It's been 8 years since I've been attending the sushi signs I've never seen such unpleasant nervous and tense. We arrived the restaurant had only two pick-up tables and the whole room was totally available, he demanded that I settle with my son and my two dogs at a certain table in the shade and close to the kitchens that didn't suit me despite the fact that all the establishment was almost free with a number of tables incommensurably available. Not even being there to place us apart for attacking us by order to put me in a depressing location. I preferred to place us at a table well exposed to sunlight with a beautiful view. A pleasant establishment manager willing to please his clients would never have resisted this wish, but this gentleman insisted heavily on pretexting an imaginary table organization because none were reserved. He found a totally supposition argument of a possible stroller arrival and that I could not take this table because this stroller might arrive and that it was the place where they were obviously put the establishment is spacious there is room to put a stroller next to this table, obviously there was no pushchair. . It is an individual is too nervous unpleasant to work in restoration and reception. I get out of the hotel in a state of irritation and stress! because he dared to put a diaper in the crate instead of crashing and making a low profile. I hope that the direction of the Channel you sushi will read this comment that is sincere because I love their establishment very much is I have never seen this anywhere. It's totally shameful and I can swear that I'm not someone to make scandals or waves that's not in my mentality. But this person I think of problems with herself to deal with before coming in public and having relationship with people. I should have listened to my first instinct after this deplorable welcome take to take away and go.... Pass your way if you see this gentleman."