"This place is an amazing concept and a beautiful idea- home made sauces, fresh produce with customised tacos, burgers and salads. My boyfriend and I were so excited to try the menu, aware our French is limited but doing our best with it, we met...a frosty reception where the guy taking our order (an owner) began sighing and rolling his eyes despite us politely asking for a table and making our order which was done by filling out a form. No problem really, we understand adjusting to limited French/English can be irritating. He brings our tacos out, slams them on the table and again, we kind of thought “amazing tacos, bad customer service, we’ll take it.” Midway through eating, mine were veggie steak (which were amazing to be fair) and he had ceviche however turns out his tacos didn’t have any ceviche in them. Again, no problem, this happens BUT when we are the only two customers ordering at that time, filling out a form personally, it’s a bit strange. A big mistake such as leaving out the main ingredient and having someone scowling at you the whole time somehow becomes less forgiving. I told the owner and he comes out to investigate, looking at the taco and then asking my boyfriend if he knew what ceviche was (patronising anyway when he’s ordered, but he’s a career chef who has prepared ceviche tacos himself...even then a lot of people know what it is). The chef forgot we were told, the tacos were free and no replacement offered or any apology. I think the main thing is personally, my food was delicious and as ordered but I felt so uncomfortable as a paying customer that in the middle of the meal I couldn’t enjoy it for what it was. So if you don’t want customers in your restaurant for whatever reason maybe don’t seat them passive aggressively and let them move on, I would have preferred so. And if you pride yourself on how everything is home made and fresh, that’s great but put the main ingredient in the taco also because, that’s pretty essential."
