"After visiting the cinema, some friends and I popped in to grab some takeaway- we were in a great mood as the local Christmas lights had been turned on that day. The venue looks nice, if not a little quiet and we were greeted by a beautiful lady with a terrible attitude. She asked us to sit at a table with a couple of strangers while we picked our food, but as recovering alcoholics in early sobriety we didn’t feel comfortable joining the stranger with her glass of wine so we stood to the side of the paying station and ordered. The moody lady wandered around barking orders at staff and the gentleman who took our order was experienced, well manicured but also with a touch of distain on his face. I tried to share small talk with him whilst my friends selected their options but I couldn’t help but feel we weren’t welcome there- was it because I was wearing a cap and hoody? Wearing the LGBT flag? Surely not. We were asked to take a walk whilst our food was prepared… we did so and we all made comment on how strange the service had been SO FAR. When we returned the 2 staff members we had dealt with were busy- the lady told the gent not to admit any more diners even tho the venue was less than half full, so we spoke with a younger lady and asked if we could ok if we could sit at a table whilst we waiting for our food. She agreed and in less than 45 seconds the older lady who had originally greeted us told us that we couldn’t sit there as we weren’t dining in… we calmly explained that we were just waiting for our take away. She went into a rave to the younger lady about how we weren’t allowed permitted to stay there and to “clean the whole table when they leave”. Ultimately it’s her venue and her standards so it’s up to her how she runs her venue but to do this in ear shot or the customers, we were clearly well kept, polite, clean and tidy was pretty offensive. On our way home we joked that the food had better make up for the service. It didn’t. Don’t get me wrong, it was fine, but in a town of a million restaurants and takeaways it’s a wonder that this place has stayed open. I will return to eat in Bournemouth but I won’t be returning to this venue. 1 star, would not recommend, I get better service at Maccy D’s."
