Cardiff
Vivo Latino

Vivo Latino

147 Cowbridge Road East, Cardiff, Cardiff, CF119AH, CF11 9AH, United Kingdom

Asiatic • Mexican • Seafood • Fast Food


"Review written by wife. The overall experience was good, the starters were great however there were a few things that let it down. 1) It took a while for our food to come out. 2) The drinks we ordered came out in dribs and drabs. At one point a drink for our table was given to another table. Also, we then got the same drink twice. There seemed to be a lack of communication between the waiters. 3) The food was nice, however, my husband ordered his steak and lamb to be medium well but when it came it was practically raw. He wasn’t even able to cut into it. The waitress was nice enough to take it back and have it cooked a bit more. 4) My parents food was way too salty we’re a family who like salt so for us to say it was too salty is really something. The waitress was nice enough to take it back and when it came out it was much better. 5) I had the prawn curry which was nice, it said it was a coconut lime curry however all you could taste was lime which I didn’t mind so much but after a while it was a bit sharp. 6) We called the waitress over again as my sister had ordered taco’s but she didn’t want them anymore, however when we called over the waitress she made it very clear that she was fed up/tired of having to come over to our table. She sighed before speaking and her body language clearly showed she didn’t want to be there. 7) The cocktails seemed as though they had been watered down. I got the bramble and when it came it just tasted of soda water which wasn’t great and so did my sisters cocktail. With adjustments to attitudes and service, it could be a really great place."

Frankie's

Frankie's

6 Makintosh Place, Cardiff, CF244RQ, CF24 4RQ, United Kingdom

Pasta • Italian • 12" Pizza • Vegetarian


"Please do not eat at this restaurant. We only selected it because of the ratings and wanted a good Italian. My payment was not going through, it said the restaurant was unresponsive. So I called the restaurant to ask what to do. He asked me to order over the phone and pay cash. So I did this and went to pick it up. About ten minutes later, I got an email saying the restaurant had accepted my online order and had now taken my payment of 40 pounds out of my bank. I called the restaurant to ask his advice and he was so rude. He told me to pay cash and that my payment had not gone through and he wouldn’t get that money off Just Eat. At this point I was confused and seeked online help from the just eat robot online. They checked my order and confirmed I had paid for it. They told me to go to the restaurant and show the conversation between me and just eat to the owner and collect my food. I went to the restaurant and the guy was so rude. He refused to give me my food unless I paid cash. I tried to show him my bank statement and also the just eat help thread and he refused. I then got onto the help robot again whilst in the restaurant. They said the man needed to call them on the direct number so they could confirm to him it’s gone through. He also refused to do this. He started raising his voice at this point as to how much pressure he was under after Christmas and he had no one else helping him etc. At this point I was more than annoyed. I said he was out of order for putting all that on me ? Why is that my problem? I’ve paid 40 pounds, I’ve done everything he’s asked me to do ..... originally it was a delivery order and he told me to come collect it instead. And yet he was behaving like this. He then asked me to leave. I did. I left with no food, 1.5 hours of my life gone .... and no refund from him or just eat. Please rest assured I’ll be taking this further."