Cheltenham
Smokey Joe's Cafe Diner Venue

Smokey Joe's Cafe Diner Venue

United Kingdom, GL50 4ED, Cheltenham

Cafe • Coffee • Cheese • American


"We went there on Saturday for lunch two adults and our 14 month old daughter. We waited for 15min for the waiter to come to our table to take an order. As our daughter was very hungry we specified for the childrens hot dog to come first before our food is cooked and at that point no one notified us that they are 2 people down and there are massive delays with food even though there were only 10 other people in the restaurant so it’s not like they were massively busy. Our drinks took another 10min (two draught pints) and the food took 45min from the time of order and our daughter’s cold hotdog sausage in a dry roll with nothing else it in came last, it probably took them 1min to prepare it. No one brought us any knifes and forks which we had to get ourselves from the counter and overall it was a bit uncomfortable experience as you could see the cook getting angry every time the order came in which made us feel awkward. We didn’t want to make a scene at the restaurant so after we left we made a complaint straight away. We were told because we ate our food they can’t give us any compensation even though we asked to be met half way after paying £50 bill for it and their response was quite rude calling us impertinence etc. they offered free three meal vouchers which we have declined as we don’t want to go back, it was the worse experience we’ve had with any restaurant."

Zizzi

Zizzi

St James Church Suffolk Square Cheltenham, Gloucestershire GL50 2DR, GL50 2EP, United Kingdom

Pizza • Cafés • Seafood • European


"We came here for a Father 's Day lunch. No draft beers but the bottled beers we had were lovely and cold. The building is stunning a beautiful old church which was what inspired us to book here in the first place. The staff were very attentive and really friendly, and the food was lovely. We were delivered an extra dessert by accident and rather than let it go to waste, we were given it for free. We really did have a lovely time, but what marred it was the fact they they take payment by card only which for us is a huge no no. £125 for the final bill and a £10 tip was on the little plate but it was refused because we only take cards oh, but we take tips in cash . Oh no you don 't. If you don 't want our cash to pay the bill, then you don 't want our cash in a tip. We usually boycott businesses that use this discriminatory method of pushing customers towards a cashless society, but because of the occasion we didn 't make a fuss, but I doubt we shall return which is a huge shame because we really did have a lovely time in a stunning setting. I felt bad not leaving a tip because the staff were lovely but this issue of card only payments needs to be mentioned in staff meetings and addressed by the company. It is discriminatory and lost them a reasonable sized tip. Customers should have a choice how they wish to pay. Cash is legal tender and not everyone has or wants to use cards. But for this one issue, the staff would have gotten their tip and this review would have been 5* instead of 4* and we would be looking forward to another booking."

Cafe Sarnie Cheltenham

Cafe Sarnie Cheltenham

3 Bennington Street, GL50 3UA, Cheltenham, United Kingdom

Cafés • Vegan • Coffee • Breakfast


"Have been here many times most is good experiences, have seen it slip down hill the last few times! My second to last visit the owner was sat on his phone at a table no greeting when we walked in no nothing! I then asked for a high chair for him to turn and look at us and shrugged his shoulders and said got none it broke then walked away! Put it down to maybe a bad day for him! Visit today yet again cafe empty him sat on his phone at a table walked in no greeting other than him staring at us! No other staff members there, for my sister to ask for something and him say no not got it then hurried her to for something else. Placed our plates on the table and walked off! Our order was wrong when we went to tell him he was outside smoking half way up the road! Considering no other staff members were in there just me and my sister! Who leaves their cafe unattended with customers!! For him to come back about 15 minutes later I told him the order was wrong he laughed in our face and said you only telling me now!! Told him yes because you’d been up the road smoking for 15 minutes while having customers in your cafe!!! He was the rudest most unwelcoming person I’ve ever met!! So moody and customer service skills! Safe to say we won’t ever be returning and it seems no one else does anymore as the cafe is always empty when it use to be full!! Says a lot."