Dundee City
Goa

Goa

7 Erskine Lane, Dundee City, United Kingdom, DD5 1DG

Curry • Drinks • Seafood • Chicken


"We have been going to goa for years and usually it’s good and I can’t get over Terrible delivery experience we had and the customer service we had last night. We ordered our food for 5:45pm on arrival to collect they said there was a mistake and that it was ordered for 6:45pm (they were more focused on there restaurant than the service of there takeaway customers),we had a taxi running outside so had to leave we were told our food will be delivered shortly and not to worry… wow were they wrong! It reached 7:30 and still no sign. We called several times and no one would answer, eventually after numerous attempts when we got someone we asked to speak to the manger and the excuses of why we couldn’t were absolutely shocking! “There in, there not in, there on holiday, in hospital, nope there coming in” We were told again on the phone the food is on route this was at 8:30pm and they hung up on us. The food arrived at 9pm and the order was completely wrong undercooked and most of it ended up in the bin the samosas had not been cooked and nan was not cooked. I am just absolutely stunned at the lack of customer care from the staff and we were not even refunded a penny or even offered extra food or just anything! Overall I will not be wasting my money again with this place and from what I can see on trip adviser I’m not the only one recently to have this terrible experience, Goa you need to have a serious look at how you train your staff to talk to customers and how to provide a resolve and deliver a service that your promising with delivery times and correct orders"

Taypark House Cafe

Taypark House Cafe

484 Perth Road, DD2 1LR, Dundee City, United Kingdom

Cafés • Steak • European • Vegetarian


"We went for an afternoon tea. On the arrival I asked for some water, when I should be offered, we got tea without milk and no teaspoons at table. We asked for the server first an old guy that never brought it, so we asked again, this time have to the only staff on the floor a girl, for water, milk and teaspoons she was not happy with our requests, she rolled her eyes and snort, she came back to bring the food and prior to it we asked to one of the afternoon to be boxed, but she brought to table the fourth anyway, she snort again when we asked for the box, she brought box which didn’t close, so all the food got dried. We asked for a second high chair and she snort again. We weren’t ask in any moment if everything was ok. If the requests were out of this world I could be understand we were demanding but wasn’t the case, ask for milk, water and teaspoons, are you serious? Before leaving a complaint here which I normally don’t do, my friend decided to complain with the manager, which was a mistake because instead of agreeing with us that the service was poor and try to be nice with us, he made excuses saying that the server must be joking. What?! We weren’t joking with her and she didn’t look funny in any way, if wasn’t enough he said that sounds a weird because she is the best staff they have it. If she is the best I don’t want know the worst of your staff. It was my fourth and last visit."