"We often used to get a takeaway from here but I would really resent getting another one. The food is great, no complaints at all, but the customer service can be appalling. ordered our meal at 7pm and was told it wouldn 't be ready until 8pm. So I arrived just after 8pm, to be told it would be another 15 mins. They took my money at this point so I couldn 't escape. The place was full of other customers who were also waiting for their food, only half of whom were wearing masks (despite the 'no mask no entry ' sign, no one asked them to wear a mask or go outside). So, anyway we went and waited outside, (it was cold). After 15 mins I went back in to ask if it was ready...another 10 mins. Eventually I asked if they would bring the food out to us, which they did at 8.40pm 40 mins after they said it would be ready, 1 hour and 40 mins after I ordered. We got a half hearted sorry its late , when personally I thought, at the very least, they should have given us a bag of prawn crackers as way of apology... in fact we didn 't get the fortune cookies they usually include. By the time we got our food, we were incredibly hungry, it was way past the kid 's bedtime and it just kinda ruined the whole thing. Would definitely think twice before ordering from them again."
