Hull
Eden Bar Restaurant

Eden Bar Restaurant

84 Princes Ave, Hull, United Kingdom

Fish • Meat • Wine • Steak


"The booking at the Eden Restaurant was to celebrate my wife's birthday that day. After being seated we were completely ignored by waiting staff which resulted in me having to go to the bar not once but twice to ask for a drinks order to be taken. It was waiting service only. Later, when a waiter came to take our drinks and food order we questioned the fact that the menu differed from that which was shown on the internet in that a choice of sea bass or salmon was available on the that menu but not on the menu before us. The waiter said that there was no fish available that evening. I remonstrated with him because we specifically booked the restaurant on this occasion because of its fish options as neither one of us eat meat products. The waiter said he would go to the kitchen to make sure his information was correct. As it was an open kitchen we could see that the waiter was in deep conversation for some time with the chefs. He returned and said they could find one piece of salmon and one piece of halibut. As there were three of us we had no option but to abandon our night out at the Eden and leave the restaurant without having a meal. The waiter apologised profusely saying he was having all sorts of problems with the way the restaurant is being run not only that evening but previously. To make matters worse, it was impossible to talk to anyone by telephone at the restaurant that day or previously, to either make a booking or receive basic information, as several attempted phone calls always ended up the same way, in an answering machine advising you to book a table on line. There was no excuse whatsoever for the mismanagement and the fact that no-one in a senior position came to speak to us says it all. In my opinion your company should review its association with the Eden Restaurant"

Village Pub And Grill Village Hull

Village Pub And Grill Village Hull

Village HotelHenry Boot Way, Hull, United Kingdom

Meat • Grill • Steak • British


"I am a member at the village gym and always come for spa day and and lunch with my friends as i love it here at Hull village. I decided to book a meal for my dad's birthday last Sunday for 6 of us as a supirse for him and what a supirse we had. We ordered 4 roast dinners and 1 child main and 1 main off the normal menu. My fathers meal and sons meal came out 35 mins before our roast dinners which we was not happy about as by the time they arrived my father had finished his dinner. When the carvery came we asked for all of them on plates and got them all on woodern boards. 3 beef dinners came out and my nephews dinner roast turkey didn't... He then had to wait another 10 mins for his dinner and another 5 for extra Gravey... They apologised and gave is a round of free drinks which didn't really cut it but we was grateful. The staff looked petrified and unsure of what to say or do and it was because of them not telling the kitchen 2 tables where put together and we had finished our starter everything where so bad. We then ordered deserts 2 hours later. We got a gluten free ice cream and 3 chocolate brownie and Icecream. 2 brownie came out but my sons Ice cream and my desert was missing so then we had to complain again. We could not beleive it. They then came back out 5 mins later after my mum and nephew finished there dessert to tell me they had ran out of brownie and they forgot to do the Icecream. I was fuming by this point as you can imagine. I decided to have the chocolate cake instead. When it finally came out it was frozen cold with cream not hot. i was gutted but i was that mad my dad's birthday was ruined i left it. They said sorry for the bad service and mess and wiped the bill which of course they had no other choice really as it was that bad they even began to laugh at some of there own team members. The whole experience was a disaster. Im suppose to book a meal for 8 in December for a girls night but now im not so sure. So disappointed."