"My Email to Coffee Boy. Good Afternoon. I am making a complaint about the service that i have received from your Huddersfield Coffee Boy shop; the circumstances are as follows: Approximately, 15:45 hours today, i attended and ordered a white mocha and a cappocino and made payment with a card. The staff member was a lady. We took a seat and awaited our drinks. Having waited for 15 minutes, i approached the counter to enquire why our drinks had not been served. There were 5 lady staff members present and having observed the coffee machine i realised that there were no drinks being prepared. I said to one of the lady staff member, ‘I ordered 2 drinks 15 minutes ago, but have not received them’ She responded, ‘Did you order them on the App?’ I stated, ‘No, i ordered them here at the counter’ The staff member then approached her 4 colleagues, one of whom informed her that she had taken my order. At this point, the staff member said, ‘It will only take 2 minutes’ I replied, ‘I have already waited 15 minutes, and had i not approached you, i would still be waiting, i do not want the drinks as i have commitments, and wish a refund.’ The staff member proceeded to check the tablet where the transactions are registered and stated the refund had been issued. I asked for a receipt as proof of the refund, but she stated a receipt could not be provided. My complaint is not only that my order had not been served, it is also that had i not approached the counter, we would have continued to wait. Additonally, no apology was offered, which is unacceptable and a receipt has not been offered as proof of a refund, which means that i will need to check my bank statement to ensure the refund has been issued. All of the above, is a lot of hassle for 2 drinks at a coffee shop! I await your response."
