North Ayrshire
Oscars

Oscars

Premier Leisure, North Ayrshire, United Kingdom, KA21 5DA

Cafés • Steak • Cheese • Coffee


"I went out for dinner on Thursday 8th June with family. We were given a 60 pound gift voucher as a wedding present for oscars as it is a place we love to go for dinner but unfortunately the service was not upto its usual standard. When I went to the bar to ask for the bill the staff member was busy with other customers. Another staff member approached me from outside the bar asking if that was our table and pointed to where we had been sitting. I said yes so she walked to the back area and then came back with the card machine which showed the payment of 81.25. I told her I had 60 pounds on the gift voucher and handed them to her. She told me it was card payment only. I said the vouchers show it is oscars name on them and she still said card payments only and then said the rest of it had to be paid by card. Her tone of voice wasn't friendly at all. I said I knew that. She walked away from me and as she passed a young staff member who was polishing the cutlery, she said something to her and the young girl turned round and stared at me. When the staff member came back, she sat the card machine on the table across from the bar and said there you go and walked away. I paid contactless and the receipt came out and I tore it off as no one was there to do anything but then she appeared as I done that. She didn't say anything so I just walked away. I don't know what her problem was but she just seemed to have a problem because I was paying with vouchers. This has put us off going back to oscars. The staff members name is abigail. I never complain about anyone but I feel this girl needs named as her customer service skills are terrible and I am sure I am not the first to complain about her."