"We booked for dinner for 4 adults and 2 toddlers, and were told we could be ‘squeezed in’ at 5:45pm. When we arrived we requested 2 high chairs for our 11 month old and 2 year old daughters, to which we were told they only had one, and one was ‘buried under things’. We politely asked if the second could be collected, to which we were told ‘No. If you would have told us about the ages, we could have organised this for you’. We had booked ‘4 adults and 2 toddlers’... We were seated under a window, where the sun was streaming in (so much so the table opposite had sunglasses on . We asked our waitress if she could close the blinds a little, to which she explained ‘I’ve already asked him, and he said no’. Presumably referring to the friendly man we’d already encountered. We ordered at 6:05pm. My husband then drove back home to collect a high chair for us to use. By 7pm we still didn’t have any food. We asked the waitress who told us it was ‘just coming’. By 7:20pm still no food, apology or update. We asked again, being told ‘5 more minutes’, as we saw the chef wondering around the bar chatting. We spoke to the lady (in charge? behind the bar, who told us they had had a lot of walk ins. We were one of 3 tables (2nd to arrive in the restaurant so knew this wasn’t true. The food finally arrived at 7:30pm. The food was adequate. By this time we were ravenous and keen to get the babies home, so almost anything would have sufficed. We were after something quick, easy and wholesome. The food was fine, however the 1.5hr wait for scampi and chips was not. Good, or at least, friendly, customer service may have saved this, however they failed here too. The website claims to offer a ‘friendly and personal experience’; I suggest the website be updated. I certainly wouldn’t recommend."
