"What a shame that, reading back through TA reviews, one member of staff is immediately identifiable due to consistently poor reviews. Why is this person employed in hospitality when there is nothing remotely hospitable about her? Her specialty seems to be being rude to customers and doing as little work as possible, entertaining the local drinkers and allowing her colleagues to carry her. Like others, our visit was also accompanied by eye rolling, slapping cutlery on the table, and please do not have the temerity to give negative feedback about the food! One meal out of four, the mussels, were cold. I suggested that this may be due to the soup plate they were served on, which had a wide rim on which the majority of the mussels were placed, rather than in the sauce. This clearly totally upset the person who I had taken to be the manager but who described herself as 'just bar staff '. We were told that we had been trouble since we arrived 3 over 65 's and an 80+ year old in a mobility scooter. If she thinks we 're trouble, she needs to work in London on a Saturday night!! The way in which we caused trouble was by asking for mash with the steak pie but making no fuss when this wasn 't available, asking for a spoon for the mussels, and pointing out that a meal was cold. As the place was practically empty (understandably!! we had moved the chairs ourselves to make room for the mobility scooter. We were also told that they never get complaints. Really?? Do they read their TA reviews? In June 2023 someone else made the same complaint about the mussels, so this problem could have been resolved months ago. This particular member of staff has numerous complaints about her poor attitude. I can only assume that this business owner would be happy for their business to fail, because if this were my enterprise, this staff member would be out of the door! Will we go back? No chance! There are far better places to eat, both in quality of food and most definitely in quality of service. And no, we 're not tourists as our family has lived in Tenby for 50+ years (full time, not second home owners , about as long as this 'bar staff ' has been alive. Just a reminder it 's the tourists who keep you going, and if they are not welcome, put up a sign to that effect so they can take their money elsewhere! We were actually there for a meal following our mothers funeral, so no thanks to this harridan for making this a memorable experience for all the wrong reasons. There are two nice members of staff a young man who we have encountered before and is very pleasant and offered to move the chairs, and a new part time waitress called Darcy who tried to smooth things over. However, no matter how nice they are, we won 't be coming back."
Pembrokeshire
