Scottish Borders
Hoot N Cat

Hoot N Cat

5A The Knowles, Scottish Borders, United Kingdom, TD5 7NQ

Tea • Lunch • Coffee • British


"I arrived with my friend and we waited at the ‘wait here to be seated’ sign. Multiple members of staff ignored us while we waited. The older waitress on the nearby till didn’t acknowledge our arrival so we edged forward thinking that she hadn’t seen us. She eventually said hello and asked us if we wanted to pay. When we explained that we were waiting for a table, she very rudely told us off for not having waited behind the sign. When we tried to explain that we moved forward because nobody had seen us she patronising told us that we needed to remember the importance of adhering to social distancing during the pandemic. (Just to point out that we hadn’t recently landed from Mars and are perfectly aware of the global pandemic that is currently raging). She clearly didn’t like non-locals as she was uber-friendly with other patrons who were clearly regulars including allowing a pair to completely ignore the sign and wander in. Who new there was one rule for locals and one for visitors? They should have included it on the sign! When we were served by a more friendly young waitress we tried to make an order but their jacket potatoes were not available so we changed our order to soup and sandwiches. The soup was very bland and could have been improved by salt and pepper but these were not available. I have been to other cafes and restaurants who can offer seasonings on the table. We decided to eat up quickly and leave, not ordering coffee and cake like we would have done. I would have scored this review as terrible if it weren’t for the young friendly waitress."