Southend-on-Sea
Gallachers Smokehouse Grill

Gallachers Smokehouse Grill

1743 London Road, SS9 2SW, Southend-on-Sea, United Kingdom

Ribs • Meat • Steak • Grill


"Fourth visit for me. It was ok, the manager as always was a delight. A little on the pricey side and the approx 10% service charge was mandatory which always ruffles my feathers. Service was pleasant and with a smile but interrupting a little too regularly to be honest, especially for Valentine 's evening. The food is always good here, tipple fried chips a delight, but deep brown in colour and may not be to everyone 's taste (perhaps there are options? . I 'm a rib fan and these are simply divine. However I had the 'half and half ' which turned out to be 3 bbq ribs and around 8 much larger dry rub....??? The 3 small bbq ribs quite disappointing. The pulled pork burger was ok but again on the pricy side. All in all an ok night but a little underwealming, but won 't be returning too soon. Could do with revitalising I guess. A shocking response from management on Trip Advisor... Hello Lee Underwhelmed is not good. I 'm sorry that you left our restaurant less than delighted. I note this was you fourth visit so I guess we aren 't that bad or you would not have returned three times. You visited on Valentines night and we were extremely busy as one would expect. We served 85 guests in our 44 seat restaurant and I 'm pleased to report that the vast majority were delighted that they chose us to celebrate with their significant other. I have looked at your bill and orders and also studied the CCTV footage. Your feathers were unnecessarily ruffled. We have never and will never charged a mandatory (compulsory service charge. Our menu clearly states A discretionary 10% service charge is added to all bills. This is shared between all staff, front and back of house . Most restaurants in our vicinity have a similar policy. The CCTV shows your waitress checking in with you twice, and re visiting your table once more to enquire if you would like your drinks replenished. She did a table check when you received your mains and once when you received your pudding. So a total of three times.The reason they check in is to ensure that you are delighted with your meals. Had you mentioned that your baby back rib portion was smaller than you desired she would have immediately and without argument or fuss brought you some more free of charge. There was no pulled pork sandwich/burger ordered. A Ribwich (rib meat off the bone was ordered, and a half and half rib meal. We use only fresh, British meat in our restaurant and the processes that we use to create authentic American style BBQ are extremely labour intensive. Hence we will never be a cheap eats establishment. If we used frozen meat and the boil in the bag technique for our ribs we could charge less, but we never will. There 's an old saying that is as true today as it has ever been You get what you pay for . I note that you will not be returning soon. If you ever do please voice any concerns or disappointments in the restaurant at the time of service and we will bend over backwards to rectify any error or issue. Kind Regards Adrian Gallacher."

Toulouse

Toulouse

Western Esplanade, SS0 8FE, Southend-on-Sea, United Kingdom

Full • Steak • Lunch • British


"My first visit to this restaurant which came highly recommended. We enjoyed our food BUT both me and my wife had grit in the salad leaves with our starter. Later we wished we had mentioned that at the time. Our main course was very enjoyable and no grit this time. BUT whilst finishing our starter a pint and a half of beer was poured over the lady diner behind me. Accidentally of course by a waiter 2 days into his job. The family who suffered this were extremely understanding these things happen , much more so than a lot would have been. I had to change side of our table to let the staff in to clean up. The lady was clearly very wet. As we were finishing our main the bill was brought out to the unlucky table. And the fun really started. Not only had there been no deduction to the food bill but a service charge had been added! Wow, I would have been extremely unhappy if that was me, and so was the group. It was clear that it wasn 't just a slip by Toulouse it was intended to make the bill that way. The manager was called and things then reminded us of Fawlty Towers as he argued with the customers in front of all the other guests around. The manager thought they should pay the whole bill, but they would cover dry cleaning costs. Nowhere near good enough to my mind or the other people. It 's interesting now to read several other reviews about bad service. It seems this is their way. Shame."

Oliver's On The Beach

Oliver's On The Beach

12-14 Western Esplanade, Southend-on-sea, England, SS1 1DL, Southend-on-Sea, United Kingdom

Vegan • Coffee • British • Vegetarian


"this is possibly the best restaurant in all Leigh-on-sea/Southend. I was very impressed by not only the aromen, but the obvious quality of the ingredients. there was no single element of food that was not carefully selected and tasty. it is not easy to eat, so if they are very hungry, this is the place for them. it is small, but right on the water. we felt like on a boat without movement. I was less impressed than personal. they took our order forever, even if she came and asked us three times if we were ready to order (we said all three times) but she would say, "ok! I will get my pad every time" and we wouldn't see it again. they were friendly enough, but so many dinge forgot. we have Arancini balls instead of falafel. but they looked so similar that we started on them and only then realized. we didn't complain because they were delicious and we liked them. but we could have just been disappointed with the wrong order. our waitress then forgot to bring us water, then condiments that we have asked, and then our coffee that my man has never stopped, and to be done with it, they only took cash this day because their machines were down. but they forgot to say so many people, who then had to send someone from the table to hunt a cash machine that wasn't close. I still give them 5 stars, because they're eating for the whole mess with the service, and I'll come back, armed with cash, just for the case."