"Had mixed experience here. Given 5 starts despite it wasn't great experience, however the outcome was worth the 5 stars . 2 adults 2 dogs. Chose this place as its dog friendly and ideal location for a pleasant walk/rest/food. Greeted on arrival and given instructions regards covid etc. We ordered drinks and food at the bar and we chose to sit/dine outside. They had a large party dining inside and we felt our puppies might be a nuisance. We were informed they had ran out of cups and spoons so would it be OK if served in paper cup and used a straw to stir it, not ideal, but agreed, however the pot washer came to the rescue and arrived with clean cups. We then sat outside a waiter then bought out complimentary bread and butter, but that was it, no plate or cutlery, so we went inside to ask for them. Then our main meals arrived, the portions I thought were from the children's menu, I had pork that was advertised as pork with crackling, apple sauce, roast potatoes and veg, 1 small slice of pork, the crackling was the size of my small finger nail, the veg was cauli cheese, which was one floret with no cheese, a table spoon of mashed swede and a few shreds of cabbage, one small potato that was cut into 4, all served on a plate the Size of a planet covered in gravy that had that lumpy microwaved look around the edges, oh and no apple sauce, the only thing I could do was look at my companion and laugh, her roast beef wasn't much different in size and appearance. When the waitress asked did we need anything else at this point we asked for the missing apple sauce and horseradish and possibly another side portion of vegetables. The food was nice, nothing spectacular, a standard Sunday dinner, but for the Size of the portions and at £30 I really expected more. Once we finished our meals we then were left sat with plates etc on our table for close to 20 mins, we had ordered puddings at the same time as our meal so really no need to be kept waiting for table to be cleared and desserts served, when the waitress finally arrived we cancelled the deserts expressed our concerns and asked to speak to the manager. Having explained the whole shambles of our visit, he could not have been any more understanding, was extremely apologetic, and agreed due to the extremely large party being catered for inside that standards had slacked, and it wasn't the normal at their establishment. The incident was mutually rectified. Would I eat here again?? Probably not, purely on price/portion size/quality of food. However you can not question the managers professional approach to customer satisfaction."
