"I booked this restaurant many months ago, for my sister 's birthday. She is a true lover of cats. However, on arrival we were shown to our table, our order taken for tea. Our tea arrived, at which point we were told there were no sandwiches??? We were offered an alternative, which was toasties/paninis. I felt this was not appropriate for afternoon, and all the paninis had cheese in, which I cannot eat. We asked why there were no sandwiches, and apparently there delivery man had not come. Why they did not purchase sandwiches from M&S or Waitrose knowing this I find difficult to accept?? It 's not rocket science? Eventually after suggesting we leave and go elsewhere (not the same of course), I was told, 'well you have your cream tea ', in a rather off hand way. To save further disappointment, I asked them to purchase some sandwiches, which they did. About an hour later, we received them on the tiered plate, and we ate our afternoon tea. I was not offered any recompense for this, and having paid £25 per head, I feel I should not return!! Very disappointing day for my sister and I!!"
