Teléfono: +447825785735
Dirección: Ford Park, Ulverston, United Kingdom
Ciudad: Ulverston
Platos: 9
Reseñas: 541
Sitio Web: http://www.baserestaurant.co.uk/
"Truly horrendous experience and treatment at Base Restaurant from the owner chef who called the police on us and refused to let us leave. Please see details below Last night my family visited Base Restaurant for my sisters birthday. When we arrived, the 5 of us were attempted to be seated on a table for 4. This was not a suitable seating arrangement, with my 70 year old Dad squashed in the middle of my Mum and sister. When we asked if my Dad could move to sit at the end of the table instead, we were told this would not be possible due to the waitresses needing access to another table. The owner/chef came over and made no attempt to offer a solution or provide an alternative seating arrangement. My Dad said if there was not a suitable seat for him to sit in he would have to leave. The chef agreed and my Dad left the restaurant. When we came to pay for the meal, we had been charged for 5 people rather than 4. Assuming this was an error, I went to pay and informed them we had been incorrectly charge for 5 people. The owner/chef then informed me we would still have to pay full price for my Dad £54.95 even though he had to leave due to not having a suitable seat and not having eaten a thing he left approx 30-45mins before the first course being cooked . When I told him I was not going to pay for my Dad, he said that he would not let us leave until we had paid and that he would call the police as it was theft. I agreed he should call the police as it was clear to me we needed some form of mediation. I waited 10-15mins while he called the police, who informed him no theft had been occurred as no food had been served or eaten. He then continued to insist I pay him for a deposit of £20, again I refused as my Dad was unable to eat anything and he had not taken a deposit on booking. We then proceeded to argue the case for approximately 30mins with neither side backing down. This was in front of a table of 4 who were still in the restaurant, which was highly unprofessional. The owner/chef continually refused to take a payment for the 4 of us who actually ate, so I said you have left me no option than to leave. He then moved to stand in front of the exit in an attempt to block us leaving. It was at this point I got my phone out to start to record the audio as I was concerned what was going to happen next. He eventually took the payment after calling us childish and saying we were not welcome back trust me, we would no be going back anyway.. The experience left me shaken and anxious. This man has an absolute inability to take any for of accountability or critique. This will be evident in his response to this feedback, where he will attempt to explain away the issue and put it all onto my family. This was a truly terrible experience caused by a man who has the worst customer service skills I have ever experienced."
Menú - 9 opciones
Todos los precios son estimados.
Steve
Really friendly and nice food Service: Dine in Price per person: £10–20
Dirección
Reseñas
Sam
Only popped in for lunch......so tasted and well presented Food: 5 Service: 5 Atmosphere: 5
Barru
Rating: 4 stars I had lunch at this restaurant and I would rate the food, service, and atmosphere all as a 4 out of 5. The overall experience was very enjoyable.
Tom
Base always delivers popping for brunch/ lunch after a walk or for the ever changing and interesting evening set menus. Service: Dine in Food: 5 Service: 5 Atmosphere: 5
Scott
We’ve visited Base on several occasions and also had Mark’s dine out at home experience. Mark, Kirsti, Abbi and the team go above and beyond to make you feel comfortable and relaxed, whilst providing 5star food. Highly recommend Food: 5 Service: 5 Atmosphere: 5
A
Excellent service, emailed Mark the chef about vegetarian starter preferences and he tailored the offering. Service was attentive but not too fussy. I'd have given 5 for the atmosphere as the vibe was really chilled but music is very important to me so would have preferred instrumental background music (that's subjective such a first world problem! . We had a great night and totally recommend this place. Service: Dine in
Emily
4 PUDDINGS!! Yes. Last night, I had 4 puddings! Base Pudding Club was absolutely brilliant! The two savoury courses were awesome but all 4 puddings were amazing and I was in heaven! I hope they do another Pudding Club night as I’ll be the first at the door! Mojito Sorbet, Chocolate Bavarois, Rosy Apple and Lemon Fool. We’ve been here a few times before and the food is always excellent but it seems to be getting better every time we visit. Nice to find out last night that this place is dog friendly during the day too so we will be back for lunch!
Simon
Once again, we had an amazing evening at Base. Mark and his team provide exceptional customer service and serve delicious food. We opted for the evening tasting menu which was packed with flavor. We both enjoyed the gazpacho, which had a perfect balance of flavors and a hint of heat. The S'mores dessert was also a standout, a fun and messy twist on a classic campfire treat. With Mark in the kitchen and Abi in the front of house, they have created a unbeatable team that never fails to impress. We dine out at many restaurants, but Base always brings us back, whether for a special dinner or a casual lunch.
Jane
I was disappointed with my experience at this restaurant. When we arrived for our reserved table, the waitress shouted something to us at the door but we couldn't hear her clearly. It turned out she was telling us to sit wherever we wanted, even though our names were on a reserved table. The food was mediocre and did not live up to the reviews we had read. The lack of experience among the waiting staff was evident and made the restaurant feel insincere. We had hoped for a great meal but unfortunately, it was just average and overhyped. Additionally, despite making a reservation for a leisurely afternoon lunch, an hour later the staff were closing up while we still had wine left to finish. Ul...
Stephanie
Truly horrendous experience and treatment at Base Restaurant from the owner chef who called the police on us and refused to let us leave. Please see details below Last night my family visited Base Restaurant for my sisters birthday. When we arrived, the 5 of us were attempted to be seated on a table for 4. This was not a suitable seating arrangement, with my 70 year old Dad squashed in the middle of my Mum and sister. When we asked if my Dad could move to sit at the end of the table instead, we were told this would not be possible due to the waitresses needing access to another table. The owner/chef came over and made no attempt to offer a solution or provide an alternative seating arrangeme...
Categorías
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Cafés Encantadores cafés que ofrecen una variedad de cafés y tés recién preparados, junto con bocadillos ligeros, pasteles y postres. Perfecto para un impulso matutino o un delicioso regalo por la tarde en un ambiente acogedor.
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Coffee Disfruta de nuestra rica y aromática selección de café, preparada expertamente para despertar tus sentidos. Desde el clásico espresso hasta los lattes cremosos, descubre la mezcla perfecta para comenzar tu día con una nota llena de sabor.
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Seafood Sumérgete en las capturas más frescas del mar con nuestra selección de mariscos, que ofrece exquisitos platos preparados con pescados y mariscos de alta calidad. ¡Saborea los sabores del océano en cada bocado!
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
Comodidades
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Wifi
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Takeout
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Outdoor Seating
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Wheelchair Accessible
