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The Glost House

➤ Phoenix Works 500 King Street, ST3 1EZ, Stoke-on-Trent, United Kingdom

Vegan • Coffee • British • Vegetarian

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"Felt a nuisance Asked for the egg in the hole to be poached and for it to be runny The two main breakfasts arrived first, average food, sausage over cooked and tasted of strong herbs. Different sizes of eggs on the two plates. My son felt out done. When the egg in the hole arrived (again different sizes of eggs) they had been fried. I explained to the Server that I had requested poached, only to be TOLD, you asked for runny! I was informed that they were baked, they weren’t as they would have had a “skin” on them and they didn’t, they were greasy. I agreed that I wanted runny eggs, but poached NOT fried. “So you want poached eggs then ?”, rude. This totally put me off eating and I declined. My husband and son ate theirs, I went hungry. Staff need a course in customer service We won’t be back."

Black Lake Inn

➤ Hilderstone Road, ST3 7, Stafford, United Kingdom

Steak • Vegan • British • Steakhouse

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"We visited for a birthday (Sunday 3rd Sept) after being recommended here by a colleague. We arrived around 5 minutes early ... There was no one available to show us where to be seated at the front of the building so I had to pop my head around the bar to acknowledge someone to come over. A lady came to us who was friendly and pleasant and showed us to our table which was right next to the kitchen and looked like it was set up for a table of 8 not 5. Although a little disappointed with where we were sat, the drinks were ordered which came quickly and we were given menus for both the Sunday lunch and the main menu. Lots of options on there however I personally opted for the pie. I have to say that I was a little disappointed when it came to find it was puff pastry, as this was not stated on the menu however at the same time perhaps I should have asked what pastry it was before ordering. I did eat it, although it was not the best. My partner had a steak which was a little tough in parts but mostly ok. The chips were probably the best part of all the meals. A waitress came over to us and started to clear plates away even though my mother in law was still chewing! Being sat where we were, staff were continually back and forth with food, empty plates etc., and the squeaky kitchen door was not the nicest of noises when trying to have a conversation. It was also noted that the radio was on instead of a play list of music so advertisements between songs was not the ideal ambience! Due to our table being booked for 8.15pm, we were one of the last remaining tables and my partner almost felt bad asking for a hot drinks menu to which she was advised they did not have. The response of what do you want was not the most pleasant ways of asking someone who is paying good money to eat and drink there. We ordered a number of hot drinks and one dessert the dessert was brought almost instantly and was eaten and the plate taken away before the hot drinks had even come to the table. The next minute, a gentlemen (possibly the manager) was set up with a laptop just behind us speaking with staff members (work related conversations) which made us feel that they had finished for the night and we were almost in their way. Glasses were being collected off our table although not completely finished however we finished our coffees and paid the £172.00 bill which to me was not worth it for the service we received. All in all, its not the worst place I 've visited, nor is it the best. We probably won 't rush to visit again, and if we do only maybe for a drink and bowl of chips! ... although I would request a seat elsewhere."

The Black Lion

➤ 895 London Rd, Stoke-on-Trent, United Kingdom

Pub • Steak • British • Breakfast

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"The service at this restaurant was absolutely shocking. The waitress got our order wrong and did not apologize for her mistake. The chef also complained about changing the item, even though I had said it was fine to leave it. When returning with the corrected dish, the chef engaged directly with my 5-year-old, which was not acceptable. The chef also mentioned that if a mistake was made in the future, the meal would not be replaced, to which I replied that there would not be a next time. There is no "customer is always right" attitude in this establishment. The chef should stay in the kitchen as she is downright rude. Let the waiting staff do their job and customers should not have to deal with this incompetence."

Oh! India

➤ Mayne Street, Stoke-on-Trent, United Kingdom

Asian • Vegan • Indian • Vegetarian

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"Despite living locally to this restaurant we had never visited Oh India before but we weren't disappointed. The food was fresh and tasty. Service was good and had lots of choice on the menu. We walked to the restaurant but there is ample parking if you are driving. The only thing that could be improved was we had pre booked online but when we arrived it seemed as though they had no record of our reservation. Also, when booking online we qualified for the 10% discount off the bill but this was not applied when we were brought the bill. Not a big issue as I was planning to give a tip anyway but just be aware that a 10% service charge when dining in. Overall a great experience, food was very nice and we will be visiting again!"

Alisha Lounge

➤ Hilderstone Road Windmill Hill, ST3 7PP, Stafford, United Kingdom

Asian • Balti • Vegan • Indian

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"Back in Alishas lounge grill again last night !! Party of 5 people Food was excellent Had to wait 30 minutes between starter's main meal but that's fine by me as I then know that food isn't pre cooked all there food is cooked fresh still probably the best Indian food around the area we had chicken lamb jalfrezi, s lamb nihari chicken tika masalla 3 different nan,s garlic peshwari garlic cheese 5 rice dishes poppadoms chutney plus drinks just over £109 which I think is excellent value for really good food , service helpful staff won't be long before we go again Service: Dine in Meal type: Dinner Price per person: £100+"