Teléfono: +441425403522
Dirección: 1 Ringwood Road, New Forest, United Kingdom, BH24 4BS
Ciudad: New Forest
Menú Platos: 2
Reseñas: 565
"Restaurant was booked as a birthday meal purely based on proximity to the rest of the day's activities. Mistake number 1 was not coming here to read previous reviews, as the majority of the recent ones seem to share the same sentiment. To note, neither the bar nor the restaurant were busy, and the staff numbers seemed more than ample for the amount of patrons. One of our drinks (on a table of two) had to be ordered twice. Even then it took 20 minutes to arrive. Not the end of the world but begins to set the tone. We ordered steaks. One rare, one medium rare. One with the regular fries swapped with truffle fries. To note, the other food coming out looked incredible, but if you're going to offer a steak, at a restaurant where it's also one of the most expensive items on the menu, you'd like it to be cooked the way you asked. The wrong fries came at first. The rare was closer to medium. The medium rare was almost well-done. Of course, you can allow a small margin for error, but if you're going to ask how you'd like your steak cooked, you'd assume that you're being asked because it will be cooked that way. The steaks were discreetly pointed out to be overcooked, so they were taken away, but not before three different waitresses asked why. One came back to ask how we'd like it cooked, as the chef assured her they were cooked correctly. I had secondhand embarrassment for her that she'd even come back to the table to ask the question and in that way after already having informed the previous two that it was overcooked and not simply that they weren't cooked to our liking. The fries remained and, of course, other patrons arrived so their food was prioritised. Rightly or wrongly is a matter of opinion, but if a table had half of a meal at their table, as a chef and a waitress, I'd like to think the other half would be served in good enough time to allow a whole meal to be eaten together at the same temperature. Another 20 minutes later, another 2 overcooked steaks arrived. A waitress came to do a courtesy check and watched me cut off half of what I was served into a pile of fat. I also showed her that it still wasn't rare, but ensured her that I wasn't going to send it back again. She looked mortified, her face apologetic and she stated that she'd leave us to eat but come and discuss it once our meal was done. Once said meal was done, we politely declined to see the dessert menu. One of the waitresses put the bill on our table as she was walking past, and told us to pay at the bar. Since politeness isn't a job requisite, I didn't expect her to be, but I also didn't expect her delivery to be so rude. On the way out, we came to realise our umbrella had also been misplaced or stolen. Nobody seemed to know where it went, nor cared. One star awarded because the chairs were comfortable."
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