Teléfono: +441564823386
Dirección: Weatheroak Hill, Alvechurch CP B48 7EA, United Kingdom, Bromsgrove
Ciudad: Bromsgrove
Menú Platos: 17
Reseñas: 3332
Sitio Web: http://www.coachandhorsesinn.co.uk/
"13 of us arrived at 6.30 and we were greeted with a surprised look even though we booked the table 2 weeks before. I was asked to pre order the food and send it through via email. I sent the email early that morning. We were handed a few menus and it soon became clear they hadn 't had our pre order. The waitress said she would go and check if they had the pre order. We then had to ask for a drink at about 6.50 when someone from the bar came over to ask what we wanted. The lady who served us made us feel like we were an inconvenience. When the drinks finally came, I still wasn 't sure whether the kitchen had received our pre order. I asked the waitress and she said Oh yea we 've got it . The food came after 7.30. It was around 7.45. We had 5 hungry children in our group and this is why we booked for 6.30 (and pre ordered). The restaurant wasn 't busy at all so we were confused why there was such a delay. One of the children knocked over her glass of water and the waitress was asked 3 times for a refill. She didn 't get one. At all. Whilst we are talking about drinks, we were not offered another drink after the first one. None of us had a drink with our meal. We asked the waitress for a drink in the end and she said I 'll get someone from the bar . By the time the lady from the bar came, we were about to ask for the bill so we didn 't bother. The food was ok but no one checked if it was and we weren 't offered any sauce. The vinegar was on the table but it had run out. We were out to remember my dad as it would have been his birthday and even though we had a lovely evening spending time with our family, the service was shocking and we wished we hadn 't tried somewhere new. Really disappointed!"
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