Dents Of Hilgay Barn Cafe

Steel's Drove, King's Lynn and West Norfolk, United Kingdom, PE38 0QH, King's Lynn and West Norfolk

🛍 Cafe, Meat, Coffee, Salads

3.8 💬 813 Reseñas

Teléfono: +441366385661

Dirección: Steel's Drove, King's Lynn And West Norfolk, United Kingdom, PE38 0QH, King's Lynn and West Norfolk

Ciudad: King's Lynn and West Norfolk

Menú Platos: 4

Reseñas: 813

Sitio Web: http://www.dentsfarmhilgay.co.uk/

"Im very disappointed with the afternoon tea experience my family had today. We had pre-booked for 2:30 and arrived at exactly that time. We waited 50 minutes to even get a cup of tea. In that time we could barely have a conversation as the band was far too loud. We were actually looking forward to the band as we expected it to create an atmospheric background sound which would compliment the event but instead it was drowning. Several members of my family attempted to let the waiting staff know that we were unhappy with one saying 'it 's not my problem you need to speak to ........ when you leave ' after SHE asked us if everything was ok and we said 'NO '. The staff didn 't seem to know what they were doing to the extent where one family member didn 't even get her sandwiches and worse still they couldn 't rectify it and she went without. The cakes/scones were minuscule and definitely not worth the £13 per head we payed (in advance).We requested a second round of tea and were told that we would have to wait 30 minutes because we were at the back of the queue. How long does it take to poor some boiling water into the tea pots we had. We didn 't even want fresh pots or extra tea bags. Everyone knows you can use a teabag more than once. While the food wasn 't anything special, we wouldn 't have minded if we had received reasonable or even sympathetic service. The lady in charge just tried to make excuses for everything and showed no desire to put right the mistakes made by her staff. She blamed the long waiting times on her 'key waitress ' calling in sick and other parties coming in before their time also needing to be served. Surely the parties who were early would expect to wait until their slotted time while you served those who were in the right time slot?We feel that there was a clear lack of customer service and regretted paying in advance. Had we not already paid, we wouldn 't have stayed. We feel very let down as this could have been a great family afternoon as the barn itself was very pleasant."

Menú completo - 4 opciones

Todos los precios son estimaciones en menú.

Joanna Joanna

Called in on the of chance for breakfast with my toddler. Wasn't disappointed, fast efficient service, friendly accommodating staff, lovely food. Will definitely make it a regular thing :

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Nadenza
Nadenza

We have had a breakfast and Sunday dinner here, both great, good fresh cooked food, and Sunday dinners to die for. Lovely Dinner, Lovely staff and owners, Lovely building, and clean restaurant and not expensive, what more do you need !


djarman2016
djarman2016

This is a great place for a casual lunch, whether you choose to sit inside or outside. They have a variety of snacks available, but the selection for a full lunch meal is a bit limited. The food is of good quality and the service is excellent, although I do think it's a bit pricier than average for what you get. I would still be happy to come back here the next time I'm in the area.


tina
tina

Nice settings and buildings. Waitress couldn't be less interested if she tried. Had to collect our own cutlery after several attempts to gain her attention.The chips were barely cooked and when we mentioned this the waitress said we could of told her earlier and she would of put them back in the frier! Desserts are very good. Disappointed that when we paid the lady in charge (possibly the owner) spent the entire time ignoring us at the till and talking to her colleague about who was on holiday and their days off during the coming week. Not very professional approach to customer service. Ver carta


Norfolkite
Norfolkite

We were quite excited when this opened, as the building is really stunning, but it has failed to live up to its early promise. The menu has stayed the same for ages, and it has quickly become tired. I have had some really awful food there. I keep hoping it will improve, but I've given up. We used to go regularly as it's such a great building, but we've not been for a while.It's all a bit strange, really. There is hardly any signage, and you have to go through a large empty room to get into it, having come through the most half hearted garden centre. Anyone would think they want to fail. I feel sorry for the staff, who are all so nice.


Kate2411
Kate2411

We booked and paid in advance for a table for 9 plus a high chair. After arriving on time for our booking it then took 30 mins before we had received a menu, and another 20 mins before we received a drink and any food. The excuse was they were understaffed......they had a special event on and most people had prebooked and prepaid so they knew how many to expect! The food was very small portions and at £12.95 per person was not worth the money. One of our party didn't get the sandwiches ordered so we asked for them, we were told it would take another 30 mins to get them out of the kitchen! We certainly won't be visiting again and I don't recommend the venue


ET2012
ET2012

Popped in for a light lunch on Saturday. Lots of free tables in large specious barn cafe. Were told to sit where we liked, so chose table by window. After 10 mins we hadn't been served, along with a couple of tables near us, but noticed other tables on the other side of barn who had arrived after us were being served. Took another 5 minutes to attract waitress's attention. She said as they were busy (there were still lots of free tables) our order would take about 15mins, over 20 minutes later it arrived. Our two ciabattas when turned up were actually baguettes. The baked beans on my daughter's meal were tomatoes, onions and beans, which she refused to eat. At no point did anyone check how t... Ver carta


yorkshireterrier38
yorkshireterrier38

We booked and paid in advance for a table for 9 people for 14.30, arrived in plenty of time, by 15.20 we had most of our food and tea coffee. Asked for the music to be turned down whilst we waited so at least we could talk amongst ourselves but, it continued at an ear-splitting volume so we just sat and waited and waited........... one of our party was left without any food only to be told that there was a backlog in the kitchen and it will be another 30 minutes .................. The band would probably been enjoyable if it wasn 't amplified to the point of being too loud to be pleasant. The missing sandwiches never turned up but, we received a £5 refund. The scones and various buns were ab...


Richard
Richard

I had booked Sunday lunch some weeks ago to take friends out to lunch. Our friends travelled from Kingston near Cambridge. I booked a table for 1 pm. Around 9 a.m on the Sunday morning we noticed a couple of messages on our answerphone. We had probably been in the garden. One message said I can 't hear you, I will try another line the second message left simply said can you come at 12 . No name no number. Thankfully after dialling 1471 I called the number and it was Dents. The lady on the other end said we are terribly busy today and we have no time booked for your visit . I know I booked 1 pm. I was then told they could offer me 12.45 or 1.30 pm. I went for 12.45. But why should I change my...


Lauren
Lauren

Im very disappointed with the afternoon tea experience my family had today. We had pre-booked for 2:30 and arrived at exactly that time. We waited 50 minutes to even get a cup of tea. In that time we could barely have a conversation as the band was far too loud. We were actually looking forward to the band as we expected it to create an atmospheric background sound which would compliment the event but instead it was drowning. Several members of my family attempted to let the waiting staff know that we were unhappy with one saying 'it 's not my problem you need to speak to ........ when you leave ' after SHE asked us if everything was ok and we said 'NO '. The staff didn 't seem to know what... Ver carta

Categorías

  • Cafe Disfruta de nuestra vibrante selección de cafés, que ofrece una variedad de cafés recién preparados, tés artesanales y deliciosos pasteles, junto con un ambiente acogedor para una experiencia gastronómica encantadora.
  • Meat Saboree los ricos sabores de carnes preparadas expertamente, desde jugosos filetes y suculento pollo asado hasta costillas tiernas y abundantes platos de cordero. Cada selección promete una experiencia satisfactoria y deliciosa para los amantes de la carne. Ver carta
  • Coffee Disfruta de nuestra rica y aromática selección de café, preparada expertamente para despertar tus sentidos. Desde el clásico espresso hasta los lattes cremosos, descubre la mezcla perfecta para comenzar tu día con una nota llena de sabor.
  • Salads Frescas y vibrantes, nuestras ensaladas están elaboradas con ingredientes de temporada y una mezcla de verduras crujientes, vegetales coloridos y aderezos únicos, ofreciendo una opción deliciosa y saludable para cualquier paladar.

Comodidades

  • Cafe
  • Wifi
  • Carta
  • Seating
  • menú
  • Visa Card

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"We had pre-booked a table for 6 people to have lunch at 2:15pm. We arrived on time and were shown to the table, which had only been set for 4 people which meant we had to pull a further 2 chairs up to the table, and had to request a wine list. We ordered a round of drinks for the table which took c. 15 minutes to arrive. We were waiting a considerable amount of time for a food menu. Eventually we called a waiter over to order some food and were told that the kitchen we no longer serving, despite having booked a table for lunch and not being warned of the kitchen closing time. The staff told us to be quick in ordering however took a further 10 minutes to come and take the order. The food eventually came and the waitress didn 't even put the food at the correct place, she merely put them on the table for us to distribute accordingly. When the bill eventually came, we politely requested the *optional service charge was removed from the bill as we did not feel that we had received adequate service to warrant a tip, to which the manager began shouting that it as shocking that we wanted to rightfully remove the tip. He went on to say that the kitchen staff had stayed over time to prepare our food. My question to the owner is this... if your chefs are unwilling to work over their hours, why are you offering a reservation close to closing time whilst your staff are incapable of processing the orders to the kitchens in the correct timescale and working hours. If we were told that the kitchen were closing soon, we would have cooperated with the staff to help them work to their time scales."