Teléfono: +441366385661
Dirección: Steel's Drove, King's Lynn And West Norfolk, United Kingdom, PE38 0QH, King's Lynn and West Norfolk
Ciudad: King's Lynn and West Norfolk
Menú Platos: 4
Reseñas: 813
Sitio Web: http://www.dentsfarmhilgay.co.uk/
"Im very disappointed with the afternoon tea experience my family had today. We had pre-booked for 2:30 and arrived at exactly that time. We waited 50 minutes to even get a cup of tea. In that time we could barely have a conversation as the band was far too loud. We were actually looking forward to the band as we expected it to create an atmospheric background sound which would compliment the event but instead it was drowning. Several members of my family attempted to let the waiting staff know that we were unhappy with one saying 'it 's not my problem you need to speak to ........ when you leave ' after SHE asked us if everything was ok and we said 'NO '. The staff didn 't seem to know what they were doing to the extent where one family member didn 't even get her sandwiches and worse still they couldn 't rectify it and she went without. The cakes/scones were minuscule and definitely not worth the £13 per head we payed (in advance).We requested a second round of tea and were told that we would have to wait 30 minutes because we were at the back of the queue. How long does it take to poor some boiling water into the tea pots we had. We didn 't even want fresh pots or extra tea bags. Everyone knows you can use a teabag more than once. While the food wasn 't anything special, we wouldn 't have minded if we had received reasonable or even sympathetic service. The lady in charge just tried to make excuses for everything and showed no desire to put right the mistakes made by her staff. She blamed the long waiting times on her 'key waitress ' calling in sick and other parties coming in before their time also needing to be served. Surely the parties who were early would expect to wait until their slotted time while you served those who were in the right time slot?We feel that there was a clear lack of customer service and regretted paying in advance. Had we not already paid, we wouldn 't have stayed. We feel very let down as this could have been a great family afternoon as the barn itself was very pleasant."
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