Falls New Lanark Mill

Very poor service, very slow service Our afternoon Tea was planned well in advance, reservations for 12:30pm. Coffee, Tea and food arrived an hour later. There were also no napkins! The food however was very good.

Nice hotel, food was good and the rooms clean and comfortable. Nice view over the river and mill complex. Swimming pool was a little tired, few plumbing issues but was clean and a good size. Staff were mainly friendly

Top place, friendly staff, no issues, will be going again soon, its just a nice relaxing place, waterfalls, heritage centre, walk the woods, breakfast in bed, free parking/wifi While here worth visiting wanlockhead 45 minutes drive Ver carta

Very nice dining room, very comfortable, the staff were friendly and helpful. The food was well presented but the beef in the pie was slightly undercooked and the vegetables were not hot. Didn't complain as 2 tables nearest were occupied although we were asked As we had travelled quite a distance it was disappointing. Every body else in the restaurant were having afternoon tea when we were there. We might go back and hope it was an off day.

Two nights dinner bed and breakfast which included entry to the Heritage Site Mill, School, Workers House and Owens House. A short walk takes you to the Falls of Clyde where a board walk takes you along the riverbank.The Hotel is actually in what was Mill No1 and was excellent. Food was great and portions were more than adequate (especially the cheese board) .Rooms , which overlook The River Clyde ,were well appointed and clean with what appeared to be recently refurbished bathrooms. Well worth a visit .

The restaurant received a visit from 35 members of our pensioners club on the 14th of November for an afternoon tea. From the moment we stepped into the foyer, we were treated like royalty. The food was outstanding and there was plenty of it. The service and staff were top-notch. We will definitely be returning for another outing. I have personally spent a weekend at the hotel and I highly recommend every aspect of it - from the comfort and hospitality to the food. It is everything you would expect from a classy hotel with historic and scenic surroundings. Ver carta

Four of us enjoyed a good evening meal here, the staff were very efficient, friendly and attentive. We ordered 3 steak and haggis pies served with chive mash, carrots, green beans and broccoli. The pies were very tasty and the vegetables nicely cooked. A child’s burger and chips was the fourth choice, this was a good portion and a quality burger. Desserts were 2 New Lanark mess with ice cream cream meringue and fruit, a rhubarb tart and chocolate ice cream. These were tasty and the portions decent. We are happy to recommend any people visiting the area to eat out here. The setting is very attractive in a former mill building right by the side of the River Clyde in the World Heritage site.

I decided to try the hotel's bar lunch as it is open to non-residents as an alternative to the Visitor Centre café. The fixed price light lunch was very nice, including a small bowl of hot soup, a generous round of freshly made sandwiches, a side salad, and a sweet dessert. On my visit, I had two triangles of peppermint slice as dessert, and I also ordered a coffee for an additional cost, bringing the total to around £16. The staff were all friendly and helpful, and I noticed that many "ladies who lunch" enjoy this venue for their afternoon teas with finger sandwiches. The décor is pleasant, and there is free WiFi available. My only observation is that the food took a bit longer to be served...

This restaurant has the worst service I have ever encountered! We ordered a cola, hot chocolate, soup, and egg mayo sandwich, which are very simple items and should have been quick and easy to make. We were the only customers there when we arrived, but we waited well over an hour for our food. The soup was lukewarm and there was no apology or explanation for the long wait. The service was terrible! As we waited, the restaurant started to get busier and some couples even left due to the long wait and unhelpful staff who couldn't provide information on allergen-friendly options for their baby. Eventually, we received our food, but we were the only ones in the restaurant who had been served aft... Ver carta