Teléfono: +441639641119
Dirección: The Parade, SA11 1RN, Neath Port Talbot, United Kingdom
Ciudad: Neath Port Talbot
Platos: 6
Reseñas: 182
"We have been going to this Hotel since around 2004 three or four times a year on a Friday evening for a 'pub dinner '. Excellent value and well presented. 20 5 16 was very disappointed. Bar man gave me a well priced lunch menu (at 5.30pm) and the menu for the evening. The Manager said not the lunch menu (training need for bar man). My meal was fine but my wife had to take her plate of food to the Manager who was in a quiet part of the main restaurant, not to make any fuss in the busy main bar area. Most of the scampi were raw beneath the bread crumbed cold and nasty, not having been heated properly in the cooking. Such a simple error it is very hard indeed to imagine anyone with any basic skill could make such an error. It is very doubtful if any of the locals in the bar noticed. The Manager asked my wife if she would like a dessert, my wife said no she rarely eats desserts. Nothing else was offered. My wife went outside for a cigarette, and while she was away, the Manager came and placed a £5 note by my plate. We go out for a meal 2 3 times a week, and have never had a fundamental problem such as raw food. In fact over many decades, this is the first time we have been served uncooked scampi this was only just thawed, stone cold and watery, horrible. The Manager obviously did a calculation, eaten some, for a meal costing just under £8.00, give £5 back. The Manager needs a training course on customer relations. An obvious failing in the product must result in full refund. If an apology had been forthcoming with a full refund, this part of the review would not have been scripted. What happened to my wife on the way out of the busy public bar would have made a review on its own. She needed the loo, and in the lady 's of the 4 cubicles, only 1 had a toilet roll, and the front of that loo pedestal was heavily stained. She had been very annoyed at the return of just £5, and since no one was at reception when she left the loo to go back to our car, she left it for someone else to complain. It is generally accepted that it can be accurate to judge the cleanliness of a restaurant by the state of the toilets. Well, on this occasion ... leave the reader to ponder. Reason for confusion of menus, new menu being developed in next 2 weeks. Single A4 piece of paper not the right image to a 3+ Hotel. When a meal goes wrong apologise offer an alternative not straight to dessert and refund the cost of the meal meal paid for upfront. Public toilets imperative these are checked every hour at least, possibly more frequently at busy times."
Menú - 6 opciones
Todos los precios son estimados.
213Sandra
Great food, reasonable priced but looks ala carte. Very relaxing with really 1st class service from the staff.
Dirección
Reseñas
Arnold
some choices were really quite good and well presented: others not so, and the stroganoff was tasteless: bit hit and miss which is a shame
Antony
The food at this restaurant is excellent and served in a nice, casual setting. While reservations may not be necessary, it could be a good idea to make one just in case.
Jackie
Treated to afternoon tea for my birthday on sat 2/7/16 with my daughters and granddaughter . What a disappointment ! Poorly presented ,sandwiches were dry ! Conclusion being they had been made a while , Cakes were cut in half and Shop Bought !! Would not recommend afternoon tea there
margretroberts
I went out for dinner with my husband in the evening. The menu was very limited and the portions were quite small for the price. The waitress and waiter were discussing the poor state of the building's electrics and how it was unsafe to go into the cellar, which I found inappropriate for a restaurant setting. Overall, I won't be returning to this establishment.
Lily
Went to the greens restaurant today with a friend and my experience was horrible! We booked a table and told the waiter we had a table booked and he said yeah your table is over there! Didn 't show as to our table, he then came over and gave us our drinks and just stood there and stared at us, we then said what we wanted for food and he replied with okay go up there and get it! Very disappointed in the costumer service! He Didn 't smile or was not very polite! The food did not taste like it use to! The food used to be lovely there and today the gravy was like water and had no taste! The veg was horrible too! Very disappointed!!
Annie
I have visited the Castle Hotel a few times for Sunday lunch, but my last experience will be my final one. I ordered the Nut roast, which was extremely hard and lacked flavor. When I went to the counter to select my vegetables, I quickly glanced at the meat options, only to be rudely told by a very officious waitress with long fair hair that I couldn't have any because I was having the nut roast. I was shocked by her terrible attitude and felt embarrassed. I could only mutter to my friend about how rude she was. This waitress definitely needs to improve her customer service skills. In hindsight, I should have sent back the awful nut roast and requested something more appetizing for vegetaria...
Sarah
Had a meal in here tonight. I've lived in Neath all my life and never eaten here before. I cook for nine people Christmas Day so my husband treated to a meal I didn't have to cook. We booked the three course festive menu. When we arrived we were shown to a very plain looking table, no crackers or decorations. The starter was good, pigs in blanket with a dip. The turkey dinner was the quality of bad school dinners. It was already plated on a small square plate. The peas were disgusting. The gravy was thin like water. Really really disappointed. Only two small slices of Turkey. Dessert was good but not normally find of sweets just did as it was a set menu. Staff were friendly and kind but came...
Babsrees
We live near to the Castle Hotel and enjoy dropping in for a meal occasionally, however we have noticed that standards have dropped. Last night we had a meal, which was difficult to choose as the menu is pretty limited, my husband had the cod, which he couldn't finish as it was so greasy, and I had the chicken chasseur, which was so rubbery that my dog would have had a job chewing it, and he can eat anything. On a positive note, the tatws a caws side order was as lovely as ever. After our meals arrived via a sniffing waitress, we never saw her again (although we could hear her sniffing in the kitchen). At no point did anyone come to check to see if everything was ok, and in the end, we gave...
footmananglia
We have been going to this Hotel since around 2004 three or four times a year on a Friday evening for a 'pub dinner '. Excellent value and well presented. 20 5 16 was very disappointed. Bar man gave me a well priced lunch menu (at 5.30pm) and the menu for the evening. The Manager said not the lunch menu (training need for bar man). My meal was fine but my wife had to take her plate of food to the Manager who was in a quiet part of the main restaurant, not to make any fuss in the busy main bar area. Most of the scampi were raw beneath the bread crumbed cold and nasty, not having been heated properly in the cooking. Such a simple error it is very hard indeed to imagine anyone with any basic sk...
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Soup Sopas cálidas y reconfortantes para nutrir tu alma. Elige entre una variedad de caldos sabrosos e ingredientes sustanciosos, perfectos para un sencillo aperitivo o una comida satisfactoria en un día fresco.
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Lunch Deléitese con nuestras ofertas de almuerzo, donde los ingredientes frescos y los sabores globales se fusionan para crear comidas satisfactorias. Elija entre una variedad de ensaladas, bocadillos y platos principales abundantes para una escapada culinaria a mediodía.
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Cheese Una selección curada de quesos artesanales de todo el mundo, con sabores y texturas diversas que deleitan el paladar. Perfecto para compartir o disfrutar individualmente con los acompañamientos ideales.
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
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Late Night
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