Teléfono: +4962216548952
Dirección: Steingasse 16a, 69117, Heidelberg, Germany
Ciudad: Heidelberg
Menú Platos: 18
Reseñas: 14160
Sitio Web: https://www.ubereats.com/de/store/joe-molese-burger-heidelberg/XHnG7nngUHOaz_wlbcK9zQ
"I live in Heidelberg and frequently crave burgers. There really aren't many choices in Heidelberg, but what are you going to do? I can't get a good Mexican meal here either. The burgers at this particular place are just average and fries aren't great -kind...of hard and cold. The service is usually friendly the young women who have waited on me have always been sweet. Today, I was sick, but craved a burger, so I dragged myself off the couch and made the minute walk to Joe Molese. I had my sunglasses on and was very slow and quiet--sort of like usual, only more so because of my bad cold and sore eye. The man who greeted me was friendly and helped me to my seat. I noticed there was schmutz on the table, so I asked for it to be cleaned. Apparently, this set him off and he accused me of being a rude American. I can only assume he didn't like me ordering' him around? Who knows. For a while, things got pretty bad. I talked him off the ledge, because I was too sick to leave. I just needed to eat. He slowly realized he was getting over-heated and treated me ok for the remainder of my meal. I tipped the nice young woman who gave me my check and left. Will I ever go back? No. The burgers aren't worth the grief. The man was over-the-top weird for a good deal of the time and I don't ever want to lay eyes on him again. Was I partially to blame for not being super smiley and talkative? I don't think so. He claimed I didn't respond when he greeted me. Of course I did, but maybe in a barely audible sick voice. Also, the restaurant is noisy. If I had to make a long story short, I'd say this place is ok if you aren't looking for the real deal and that the guy (owner was probably just having a bad day. One thing you should take into consideration is that customer service in Germany isn't what it is in other countries. I've lived in the U.S., France, and Mexico, and being cordial is part of the brand--not a mood. Places of business are selling an experience, not just meals. I'm sort of glad the guy yelled at me, because I've been on the fence about this place. I'm happy knowing I'll never go back. Mahlzeit Burger, here I come!"
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