West Dunbartonshire
The Captain James Lang

The Captain James Lang

97-99 High Street, G82 1LF, West Dunbartonshire, United Kingdom

Cafés • Pizza • Mexican • Seafood


"Name of Pub: The Captain James Lang Date Visited: 26-07-2021 08:00 Receipt Number: 45/4600 Bill Amount: 27.65 Feedback: When the meal I ordered arrived the egg was missing when I pointed it out to the server he asked me was I sure I ordered the large mixed grill it came back with one solid egg and still missing 2 onion rings when I pointed this out he said he would send it up again to the kitchen as the others we’re almost there meal I declined and asked for a refund was refunded the meal money but charged for a hot chocolate I would not have had if not waiting for my meal so I am now leaving your restaurant hungry and having to make my self something to eat when I get home this has been a really disappointing evening for me and both my family members Complained to duty manager nothing was done about it complained to Wetherspoon direct here is there answer..... Dear Mr Hendry, Thank you for contacting Wetherspoon Customer Service. I am very sorry to note your disappointment on your recent visit. Comments of this nature should always be raised with the manager on duty, during your visit. Our management teams are there for you to resolve any issues there and then, to ensure your visit is as enjoyable as possible. If you do not feel satisfied with how the manager on duty at our pub handled your complaint, we would recommend contacting the pub and liaising with the Pub Manager. Contact details for our pubs can be found on our website. We have taken note of your comments, which will be shared with the Area Manager for the pub. We really appreciate your feedback and hope you will visit us again soon. Thank you again for getting in touch, we will now consider this matter closed. Best wishes, JD Wetherspoon, Customer Service so you are wasting your time making a complaint Wetherspoon don’t care awful customer service"

Village

Village

Antartex Village, West Dunbartonshire, United Kingdom

Pasta • Store • Shopping Mall • Clothing_store


"Took some family members (7) for carvery at 4pm Sunday. Starters dried up , soup wouldn’t come out of jug so had to remove lid tip out . Just a lump of cold congealed mess . Bread rolls rock solid. Main was equally terrible , end of dried up turkey (server apologised) ham fatty and no beef. Veg and potatoes soggy and just leftover from early in the day . So greasy and cold . All got left . There was a table with breakfast food on it , ie, croissants, jam . Seeded muffing and granola. This is what my two grandsons ate . We complained to server , he laughed and said yes it’s left over from breakfast! Never ever in my 60 years have I had such an embarrassing and inedible meal . I’ve never ever left a negative comment on any site before but this was totally unacceptable. I’ve sent an email but not sure if I’ve sent it correctly. We spent a great deal of money on this meal and had to take the children to a fast food outlet on the way home . I was very upset as I had chosen this venue felt very upset embarrassed by the whole experience. Needless to say we won’t be returning or recommending this carvery experience. Someone seriously needs to look at the quality of food . Potatoes , supposedly roast where just white in colour and covered in grease . There was maybe 10 potatoes in the server and there was 7 of us in our party but we asked and told there wasn’t any more . Why we stayed I do not know . Several days later I cannot stop thinking about this meal and feel incredulous that we didn’t ask for a refund, probably just much to polite to do so ."