Teléfono: +441913405137
Dirección: High Bridge Street, NE1 1EW, Newcastle upon Tyne, United Kingdom
Ciudad: Newcastle upon Tyne
Platos: 12
Reseñas: 9161
Sitio Web: http://www.ptmy-newcastle.co.uk/
"Booked a table for 8 at 7pm following Northumbria Uni Graduation ceremony. We were simply left as though we had been forgotten about. No one even bothered to take drinks orders. We were left to go to the bar. Completely ignored by waiting staff despite trying to get their attention to enquire where our food was. Eventually complained at the bar. Asked that someone speak to the chef to let us know how much longer we would have to wait. The chef wouldn’t tell us so apparently we had to simply wait indefinitely! Food eventually arrived at 9:15pm. Butchers block steak not cooked sufficiently and was all left uneaten. Staff disinterested why, despite it costing £79, and just took it away. Waiter tried his best to deal with the situation but we were all fed up as it ruined 2 graduate nurses evenings. Why staff couldn’t have kept us informed of delays and simply tried to manage expectations I do not know. Ignoring your customers is a recipe for disaster!! We were provided with a free round of drinks and a reduction on the bill but this didn’t make up for our disappointment and the impact it had on 8 people’s evening. This is not the first time I’ve had a terrible experience with the service at PTMY either. I don’t believe I’ve experienced worse service anywhere, ever! I 100% will never be returning."
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