Queen's Head - Carta

15 North Street, Maldon, United Kingdom

🛍 Pub, Steak, Vegan, British

4.6 💬 2686 Reseñas
Queen's Head

Teléfono: +441621860262

Dirección: 15 North Street, Maldon, United Kingdom

Ciudad: Maldon

Menú Platos: 10

Reseñas: 2686

Sitio Web: http://queensheaddarcy.co.uk/

"Well it's a shame when you have to write something bad about an issue when you visit a place. We had arranged to have drinks with friends as one of our party was celebrating their 60th. We contacted the venue to enquire if this was Ok and that they could hold onto a cake which was purchased for them. The staff member we spoke with was polite and most helpful with our request regarding the cake. Upon arrival everyone was waiting for the main guest who we had brought along. We were not aware the Venus was holding a quiz evening otherwise we may have chosen another venue. Well when we got there not many people seemed to be there for the quiz, but we sat in our group at the back of the venue well away from others at the time. Another party turned up and sat in the same room, but were far enough away in our opinion. The quiz started and things were going swimmingly until the landlord and landlady interacted with us. It seemed obvious that we were not welcome as they starred at our party as they walked by. They made comments to a couple of our group about us being there on this quiz night. One of the party explained it was their birthday, but my wife explained that at no time was she made aware of a quiz taking place. The landlord and lady both made comments in relation to spoiling the quiz by our party, but my wife apologised to the party near us and they said at no time we were loud or spoilt anything in their view. My wife told me the landlord was.rude in the way he spoke to her while retrieving the cake from the fridge outside where it had been placed. My wife explained she was obtaining the cake and all he kept saying was that she should not be behind in this area. It was not secured off and there were no signs expressing the public/customers should not be in this area. The venue is a local to a couple of our party and we have been there previously as it is not too far from where we live. Now none of us will visit the venue as the experience was not pleasant and we were clearly not welcome, but they seemed happy to take our money on a quiet Wednesday evening. The landlady was also heard speaking to a member of staff rudely relating to the cake and I hope they received an apology from her for that. The only reason for the 2 star service was for the other staff as they both deserved one each. This is an additional edit following their response. At no time as mentioned in the post was my wife informed of any quiz. As also mentioned we would have considered changing the venue under those circumstances. You have made no reference to the comments received especially from the landlady who clearly said to one of the party you have spoilt the quiz. You yourself spoke to my wife rudely in that you kept saying the same thing, but as it has been mentioned at no time did anyone offer to get the cake for her and no restriction was in place. We left early instead of staying because of the situation and for an early weekday night our custom I would have thought would have been greatly received."

Menú completo - 10 opciones

Todos los precios son estimaciones en menú.

First First

Nice pub, rather under staffed. Food was edible but not delicious. Friendly and nice atmosphere.

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Reseñas

Nigel
Nigel

Good traditional pub food, nice atmosphere welcoming staff. What more could you want! Thank you.


alfie
alfie

Landlord looked like he just got up at 7- 30 pm no friendly welcome just yeah oh right find a table and order you food , landlady nearly tripped over the dog in kitchen that should have warned us. We wanted a nice meal in our new local pub but will.not return .


Shane
Shane

Absolutely terrible thought I'd give this pub another chance after it recently reopened the food is poor and overpriced no taste to it cutlery always dirty and stained I would much happily go to the local tobey carvery and get a roast half the price than waste another penny in this pub! Ver carta


Jasmine
Jasmine

We went here for dinner on a weekday evening, the owner of the pub is extremely accommodating and provided an amazing service throughout, as all of the staff did also, he even came over and gave our 3 dogs treats! The food was amazing, when we left my partner and I said we will be coming again for the bbq on Sunday! Thank you so much, I cannot fault


petra
petra

Visiting the pub Wednesday evening with a work colleague and family we couldn’t have been more surprised that they were willing and able to cook for us even the kitchen should have been closed… my work colleague was delighted to find out their was also a quiz on that evening which made the evening so much more fun! Thank you so much again for another wonderful experience


Matt
Matt

Had the misfortune of a car breakdown, but managed to crawl to the car park of the Queen's Head. Steve and Tracy the owners of the pub could not have been more helpful. We ended up waiting for the AA for 4 hours. But they both kept a checking up on us and our dogs making sure we had plenty of water. We were there so long we ended up eating there, food was very tasty and freshly cooked. Everyone in the pub was so friendly and welcoming, we will definitely be going back. Ver carta


Karen
Karen

I fail to understand the negative reviews here . The Queens Head I visited was friendly with a wonderful landlord Steve and his wife who went out of their way to welcome us and make us feel comfortable. The bar staff also. We enjoyed a lovely pie and our dogs enjoyed some delicious treats too. My husband was offered a couple of brandy’s on the house after he bumped his head on a low beam despite the sign ! Here I see a couple working hard to bring a community a friendly pub to visit with good food and a warm welcome. Hospitality is not an easy business to be in and settling into a small community also not easy, so I say- don’t read the negative reviews. Visit on a Sunday for the bbq or midwe...


tracy
tracy

We had to park our car in this pub car park due to car breaking down, the owners of the pub were so helpful and did their best to try and help but it was an breakdown recovery job. So it ended up being a very long wait for the recovery truck. Tracy and steve (the owners) are 2 lovely people who have recently taken over the pub. It's a lovely place very homely and the garden has outdoor eating area steve says its his home from Spain which I can see that. A counter bar and bbq area in the garden , it was bbq day when we was there and as we was there for over 4 hours we had food aswell it was soo nice. Everyone so friendly and welcoming I hope they get lots of custom and this pub gets lots more...


Paul
Paul

Well it's a shame when you have to write something bad about an issue when you visit a place. We had arranged to have drinks with friends as one of our party was celebrating their 60th. We contacted the venue to enquire if this was Ok and that they could hold onto a cake which was purchased for them. The staff member we spoke with was polite and most helpful with our request regarding the cake. Upon arrival everyone was waiting for the main guest who we had brought along. We were not aware the Venus was holding a quiz evening otherwise we may have chosen another venue. Well when we got there not many people seemed to be there for the quiz, but we sat in our group at the back of the venue wel... Ver carta

Categorías

  • Pub Disfruta de un ambiente animado con nuestros clásicos favoritos de pub. Desde hamburguesas contundentes y fish 'n' chips hasta pasteles salados y cervezas artesanales, nuestro menú promete una experiencia acogedora ideal para relajarse con amigos.
  • Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica. Ver carta
  • Vegan Disfruta de nuestro menú vegano, que ofrece una selección vibrante de platos a base de plantas elaborados con ingredientes frescos y de temporada. Saborea comidas sabrosas que son tan nutritivas como deliciosas.
  • British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.

Comodidades

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  • Carta
  • Television
  • menú
  • Parking Area

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"We come to Maldon fairly regularly and occasionally stay over. The New Pavilion is was one of our favourite go to restaurants. We arrived at 7:30, as booked, and were very happy to see the front restaurant full except for our table for two. We ordered drinks at the bar and sat at our table. Maybe we should have been more aware of the situation when, after about 15 minutes, we had to tell the staff we were now ready to order. The young waitress was very apologetic and we said it was no problem, not her fault as she was doing two jobs waitressing and covering the bar as the barman had literally disappeared and was occasionally seen serving an old meal. Now we were waiting. 40 minutes? During this time we noticed a number of people shaking their heads at the staff. People walking out after questioning the service and the delay. The poor waitress, we could literally hear her in the back room crying. When our starters came we cancelled our main courses. My wife said my baked Camembert looked like a crème brûlée. I did eat it though and pay for it. I was not going to put the waitress through any more stress. I spoke to the barman as we were leaving and he seemed very surprised that I mentioned the overload of work the waitress was doing covering both jobs. He never said what he was doing during his absence. I did say that as he was obviously not the owner it was probably not his fault as well. All the tables in our corner agreed with what I told the bar manager and we’re about to leave without food. I will be very interested to see the owners reply and any excuse he comes up with. There’s no excuse. Get more staff. Hopefully the waitress has walked across the road to a top restaurant that treat their staff better. She was brilliant and deserved better treatment."