Teléfono: +441225863403
Dirección: 17 Frome Road, Wiltshire, United Kingdom
Ciudad: Wiltshire
Platos: 9
Reseñas: 1016
Sitio Web: http://www.thebargeinn.org/
"Our experience with this property is one of utter disgust. My main issue is due to the lies that have been told since requesting a full refund as we felt we could not sleep at the property due to the fumes of gloss paint. Whilst...watching a film the smell caused me to have a headache and feel sick. When reporting this and asking for an alternative room the person who I dealt with, who seemed to be in charge on that evening said ‘I cannot do anything about the paint’ I thought this was in itself quite patronising as of course she couldn’t but I said we should have been pre warned and we were not. I am asthmatic also. When we first got to our room, we had to call the same lady up to our room to sort the tv as this was not working and also pointed out to her that a floor tile on the bathroom was broken and we had had to place a towel over the tile to save our feet and our dogs as this was sharp. She sorted the tv, but she seemed to be aware of the tile, which to be honest wasn’t great but small issue so we stayed. We only left due to the paint smell. My husband was advised to contact booking.com as I was looking for a refund as we could not stay overnight. Booking.com spoke with the property and to our complete shock they said we were pre warned about the paint ! This is absolutely rubbish as we were not. Furthermore, it was said that my husband has said we were happy with the room, not really as we had already complained about the TV and the tile so no not 100 happy. If, the property had come back with an apology or any empathy etc and offered a part refund I probably would have accepted but they have refused a refund at all and lied to say we had been told about the paint. Furthermore, contradicted themselves, when speaking with Steph who works in the property to say she wasn’t aware the property had been painted so, if that’s the case why would they have pre warned us. Within my profession I understand all about customer service and the way this property has acted is disgusting. To completely lie is outrageous and I am very shocked ! Also when asking who I would need to send an email to to write a complaint Steph would only provide me with a first name, Beth and refused to provide me with her second name and email address! I will continue to pursue this matter and now even more so because of the barefaced lies. Such a shame as really needed to get away to relax. Food was lovely but very patronising staff and liars too. The whole point of an overnight stay, weekend stay is to be able relax. I wasn’t able to due to the gloss smell."
Todos los precios son estimados.