Teléfono: +442083852991,+442089047848
Dirección: Harrow Road, Wembley, HA0 2LP, Brent, United Kingdom
Ciudad: Brent
Menú Platos: 6
Reseñas: 713
"We have been to the Blackhorse Wembley several times including on Mother’s Day and loved the food and the reasonable price. Therefore, we willingly decided to book this pub for our Christmas Day lunch. We were a party of 6: 4 adults and 2 children (4 7). My husband and the kids arrived first then the other adults arrived a bit later. We were seated at a nice, cosy part of the pub and then ordered drinks from the bar. After sitting for a while no one came to our table so I had to politely ask the waitress to get our order, emphasising for the waitress to bring out the starter and the main at the same time for my 4 year old. So we patiently waited for our starters noting that all the other tables were having at least a starter or their main. After about 20 minutes I asked one of the waitresses about our order and said she would find out. To my surprise rather than communicating to me what was going on she brought more food to the other tables so had to wait another 20 minutes. By that time my two kids were starting to get upset and hungry. So I enquired that we are still waiting for our starters and to my amazement I was told that there was food waiting to be served and it was a case of first come first served. This did not make sense, otherwise why have a booking system as people would just turn up. After about another 15 minutes we still did not receive our meal so I enquired again and was advised that our order will be ready soon. After yet another lengthy wait and feeling exasperated I spoke to the manager and was surprised that even our starters had not arrived. Eventually we received our starters after an 1 hour 15 mins of waiting. Things did not get any better when we again had to wait for another 30 mins for our main meal. By this time we were all frustrated and stressed out by and did not fully enjoy our meal due to the disproportionate and poor communication. After the meal I went to the manager to get an ice lolly for my son and relayed the excessive delay to the manager who did not apologise but merely stated that the kitchen staff were working as hard as they could. I appreciate that as it was Christmas it was busy but to wait for over an hour is wholly unacceptable and unfortunately was one of the last memory of the day. Even my 4 year old son gave it the thumbs down. A very dissapointing conclusion to what was a very good Christmas up to the waiting for our meals. This year I would rather stress out in the kitchen cooking Christmas dinner rather than going to pub for Christmas. Please note before writing my review on Trip advisor I emailed the Blackhorse pub twice relaying the above and on both occasions did not receive any response. Sums up the lack of customer care that this pub has for its customers. Very disappointed!"
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992JulieK
First time visiting this newly renovated pub. Lovely brunch today in a great setting. Friendly service and value for money.Will definitely be returning
Dirección
Reseñas
aledmonds50
I enjoyed a traditional sausage and mash meal along with two pints of real ale at this charming pub before heading to Clementine Churchill hospital. I highly recommend it!
Sally
My tour group had dinner at The Black Horse on Good Friday. The staff were amazing and the food was delicious! We all had a great experience and would like to thank everyone at The Black Horse.
SeanDoyle66
Its a pub thats changed hands a few times but its always been a good place to eat and drink Theres parking for about 20 cars, outdoor benches and lots of space indoors it’s currently closed for refurbishment so it’ll be good to see what it looks like when finished. Ver carta
Norman
I went to The Black Horse for lunch on 23rd Feb. I ordered Shepherds Pie. It should have been advertised as Potato Pie. It was difficult to find any sign of meat. In my 80 odd years I 've never had a more disappointing Shepherds Pie. I very civilly reported my dissatisfaction and was told 'I 'll tell the Chef '. I would have thought he already knew.
Claire2828
We had our Christmas meal for our crochet club. The staff were so helpful, from the initial booking to the actual night. The table was all laid up with name cards and xmas crackers, the food was punctual and very good. The Christmas dinner in particular was huge. It was a really enjoyable evening and all the staff were great, particularly Naz. Thanks Black Horse
Canonbury48
I can't believe that this pub ran out of both draught and bottled ale by 7:30 pm on a Thursday evening. The food was disappointing, with a tasteless chicken and leek pie that had no leeks and watery, hard leeks served as vegetables on the side. They even ran out of mash. The only enjoyable part of the beef lasagne was the garlic bread that was served on the side. Overall, this is not a place that I would choose to visit again. Ver carta
Guide676420
The Christmas menu advertised on their website wasn’t running and had been substituted for a poorer version which they didn’t have the stock for anyway. Customers were kept waiting for 15 minutes at the bar as there was only one person serving at peak time. Food took an hour as there was only one chef who couldn’t cope alone. The small lunch special menu was mainly out of stock. The main ale was also out of stock. I gave up and went elsewhere.
Beryl28
Another Ember Inns in my area. Ladies lunch, which went well, probably because of the very good food at the Black Horse. It has an excellent selection of food; today I had the Haddock and chips which was a beautiful white piece of fish with very nice crispy batter, fat chips and mushy peas. I wasn't having a dessert but on seeing the sticky toffee pudding I changed my mind yummy. Friends had posh fish with baby new potatoes, lasagna, chicken and mushroom pie plus Haddock and chips. Everyone enjoyed their meal. It's a great venue for groups as it's spacious and airy. Drinks selection is good. All in all first class.
Deborah
We have been to the Blackhorse Wembley several times including on Mother’s Day and loved the food and the reasonable price. Therefore, we willingly decided to book this pub for our Christmas Day lunch. We were a party of 6: 4 adults and 2 children (4 7). My husband and the kids arrived first then the other adults arrived a bit later. We were seated at a nice, cosy part of the pub and then ordered drinks from the bar. After sitting for a while no one came to our table so I had to politely ask the waitress to get our order, emphasising for the waitress to bring out the starter and the main at the same time for my 4 year old. So we patiently waited for our starters noting that all the other tab... Ver carta
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