Teléfono: +441216951131
Dirección: Waterloo Street, Birmingham B2 5PP, United Kingdom
Ciudad: Birmingham
Platos: 24
Reseñas: 14605
Sitio Web: https://cosyclub.co.uk/location/birmingham
"I want to make this review purely because of how amazing the staff are and how well they handled an unfortunate human error. I came for dinner with my family for my sister's birthday and for my dad's 60th birthday, we ordered two vegan burgers and two meat burgers. When the food arrived I had had two bites of my vegan burger and realised it had bacon jam on it. I wasn't sure if they had a vegan version of the bacan jam so I asked our server and she said she'd go and check. About 10 minutes later we were told that the chef had made an error and put bacon jam on the two vegan burgers. Of course this wasn't very pleasant to hear, but the staff handled it perfectly. They immediately admitted fault, profusely apologised, told us they'd remove the dishes from our bill, said they'd add an extra 10% off our bill, and offered a free glass of prosecco for my dad and sister's birthdays. This was all offered to us from the get go, we didn't have to argue any case or ask for any extras, it was their way of apologising to us. When our new burgers came out, they were lovely. I've been vegan for 8.5 years, these errors have happened a good few times, but this is the best it's ever been handled. So I just want to say a massive, heartfelt thank you to the staff who served us yesterday for being so lovely. I forgot to ask for any names, so any person who served table Franklin at 5.45pm yesterday deserves some recognition and appreciation. It was a really hot Friday evening and it was busy, but they still took time to make sure we were okay and that we were looked after. THANK YOU!!"
Menú - 24 opciones
Todos los precios son estimados.
Robert
Love this place. Such a nice vibe and great drinks.
Dirección
Reseñas
Undercover
Great staff, nice food and decor, but really noisy (it was early Saturday evening)
Steve
Popped in for cocktails during the midweek happy hour, very nice, my fiance particularly enjoyed the cherry Bakewell cocktail.
Silvana
We loved this pub/restaurant/bar. Really friendly staff, elegant and ample facilities, and high quality food. You can bring children during the day. Will come back.
Adrian
Just ok. Had the breakfast. It was all a bit burned and overdone, and I think the somewhat cremated lump of something was a piece of chicken. I think it was all very much pre-cooked and then thrown back on a grill. Just ok. Service good and friendly though.
Yvonne
Just ate a main meal. Ordered the fish pie. It came in a very shallow dish and had little fish/substance with a few green vegetables on the side. Picked up a coffee and kit kat at the station on the way home. The food lacked taste and substance. Don't think I'll bother eating there again.
Andrew
The interior of this handsome former bank HQ is delightfully and impeccably naff. It comes across as a sort of gentleman's club somewhere in Central London. You are not meant to be fooled by the decor. No matter, just sit back and enjoy playing the game! A great place for a quiet breakfast or brunch.
Rocco
Really good If you are like me and struggle to hear the barrier your friends/partner when you go to a club then The Cozy Club is just for you The bar is not rammed full like a tin of sardines, they have good tablets and chairs and music is playing but you can easily talk over the music and hear what everyone is saying The staff are really friendly also We did not try the food but recommended
Jessica
Me and my mom don’t get to go out much together but tonight was just so lovely. There was a lovely lady with glasses that served us throughout the night and made sure to check back on our food for each course. The drinks were amazing! The food was good, the fish portion is quite poor though I’d say for the money and the salad didn’t have too much chicken in it which was a shame. However, the pudding and the starters were delicious
Lois
I want to make this review purely because of how amazing the staff are and how well they handled an unfortunate human error. I came for dinner with my family for my sister's birthday and for my dad's 60th birthday, we ordered two vegan burgers and two meat burgers. When the food arrived I had had two bites of my vegan burger and realised it had bacon jam on it. I wasn't sure if they had a vegan version of the bacan jam so I asked our server and she said she'd go and check. About 10 minutes later we were told that the chef had made an error and put bacon jam on the two vegan burgers. Of course this wasn't very pleasant to hear, but the staff handled it perfectly. They immediately admitted fau...
Categorías
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Steak Saborea cortes premium de jugosos y tiernos filetes, asados a la perfección por expertos. Cada bocado ofrece una explosión de sabor, acompañado de guarniciones clásicas y deliciosas salsas para mejorar tu experiencia gastronómica.
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Vegan Disfruta de nuestro menú vegano, que ofrece una selección vibrante de platos a base de plantas elaborados con ingredientes frescos y de temporada. Saborea comidas sabrosas que son tan nutritivas como deliciosas.
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
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Vegetarian Disfrute de nuestra vibrante colección de platos vegetarianos, elaborados con las verduras más frescas, sabores ricos y especias sabrosas. Disfrute de un plato saludable y delicioso que celebra los mejores ingredientes de la naturaleza.
Comodidades
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Tapas
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Seating
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Free Wifi
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Mastercard
