Teléfono: +441424319660
Dirección: Barnhorn Road, TN39 4QR, Rother, United Kingdom
Ciudad: Rother
Menú Platos: 6
Reseñas: 7896
Sitio Web: https://thecustomcafe.co.uk/
"No idea what has happened but this once great cafe was just awful. We arrived (3 of us) and showed to a table. The diner wasn’t busy, only 4 other tables of people. Given the menus and had just sat when a waitress came straight over to take our order so we asked for drinks and more time to decide on food. Drinks came a few minutes later along with the waitress insisting on taking our order now. One chose the Custom Breakfast for 7.95 with the extra single hash brown for 55p, one went with the Hillbilly Special for 9.95 and I went with the Vegan Green Feast for 8.50 and took out the avocado and had extra mushrooms. Immediately we were told to pay before we would receive our food, which at the time was fine with us. The wait for food was about 20 minutes, so not so bad. When the food arrived it was all stone cold. Even the toast was cold and barely toasted at all. In fact the vegan mayo was warmer than the rest of the food. The vegan feast was definitely not a feast, rather a splat of cold spinach, two half’s of obliterated and cold dehydrated tomato, some very cold mushrooms, two burnt vegan sausage things and some baked beans. My no means was this a feast in anyone’s eyes. The Hillbilly pancakes were cold and as hard as anything but what made us laugh was the advertised side of fruit was literally a thin slice of orange. Hilarious. The Custom Breakfast was cold and the scrambled egg had a weird flavour to it so was left. Whilst we were trying to get the waitress attention to ask why it was all cold another couple sat and ordered and told not to pay until they left. This made us feel we had been singled out as we were three young guys. My mint tea was acceptable despite the cup it was in was covered in smears. The coffee was bitter and a bit unpleasant. As we admitted defeat and left we asked the waitress about the payment and was told everyone has to pay before being served. We pointed out that the couple were told otherwise. As we got in our car a manager came out to ask what was wrong. We explained that the food was all cold and unpleasant and that we had felt singled out. She explained that everyone was supposed to pay upfront and it was a mistake that the couple were told otherwise. So that was ok. When we mentioned the poor food the lady said that the cafe was busy and that the waitress should have come over to check everything was satisfactory, this never happened. We used to visit this cafe with my dad and the food was always so lovely and hot and excellent value. I am honestly lost as to what has happened in the last 18 months that has resulted in such awful food. I doubt we will return which is a shame as the memory of what it used to be is so far from what it is now."
Menú completo - 6 opciones
Todos los precios son estimaciones en menú.
Postre
Duende
Delicioso brownie de chocolate, denso y rico, perfecto para satisfacer tus antojos dulces.
Ensaladas
Postres
Sándwiches
67Bear
Never have we ever paid for our food before we ate it, it said thick ham with poached egg on a muffin, it looked like cat food the ham all chopped up cold
Dirección
Reseñas
franw329
Lunch time visit with a friend Fab gluten free chocolate cake the size of my head! So good. Will be back. My dog also loved it he got lots of fuss and some sausage so he was happy too.
Kiki
Great food! Lovely staff and we were treated to some wonderful live music. The staff were very helpful and accosted our fussy kids! Looking forward to going back in the warmer weather to enjoy the outside space!
Bellasopita
Was a regular guest at Custom Cafe when we lived in Guestling, yesterday I visited Guestling, so I went to the Custom again. Felt like home, never failed, food was great, service was a top notch. Everyone is so lovely. Ver carta
Chris57Pat
What a turn around since our last visit. So much better . Service was very good, attentive and helpful. Breakfast/brunch was extensive and good in the American style. Disabled access was perfect. Only constructive criticism….please clear the table on each and every visit…the customers will appreciate it…thank you.
welshhunk
Went here today with my wife. It was very busy due to amongst other things an Halloween event. There was a short wait to be seated and we were made to feel welcome and comfortable. When seated we were waiting only a very short time before our orders were taken. The food did take a while before it arrived but it was very busy and the food arrived freshly cooked. The food and service was very good and decent value for money. A quirky place with friendly staff. We enjoyed our visit and will definitely return.
JJandBaxter
I've been several times over the last couple of years. Always a great friendly atmosphere and no different today. My Trailer Trash Pie was spectacular, and my mum had a luscious chicken burger, while her partner had the all day ham and egg breakfast which he raved about. All the food was freshly made, hot, tasty and good portions. Then there was homemade treacle tart, homemade sticky toffee pudding, and a warm brownie for desert. My dog was spoiled with sausages and bacon bits and was fussed by all the waitresses who were excellent. Great stuff. Ver carta
N3289AQangiep
Decided to stop off again after a very nasty experience the last time we went in( ,the custom cafe did send me a voucher for free meal for two next time in but I'd lost it Wow what a difference friendly staff who couldn't been more helpful my mum is a nightmare when comes to eating out, but she was catered for and the rude waitress was no where in site we were attended by 3 waitress/waiter they were all friendly , helpful and as said couldn't do enough for us the food was lovely,tho far too much for me , but thanks to the staff who I did mention to when we left made it a much nicer ,rela
Анжелина
My family has enjoyed going to this unique cafe for few years now, though we are not local. We like the food, the vibe, the decor and the staff (especially those who appear to be old Rockers) we also appreciate that it’s not pretentious in any way. On this occasion all 6 of us enjoyed our food. My husband always has the trailer trash pie as it’s so good, and I have the ham, egg and chips. This is usually perfect …juicy ham, nicely cooked egg, decent chips, and was very tasty on this visit. I must say though, it can be a bit hit and miss. On one occasion the ham appeared to be thinly sliced packet ham and the egg was barely cooked. Hopefully that won’t be the case again. We have huge respect...
Spike
No idea what has happened but this once great cafe was just awful. We arrived (3 of us) and showed to a table. The diner wasn’t busy, only 4 other tables of people. Given the menus and had just sat when a waitress came straight over to take our order so we asked for drinks and more time to decide on food. Drinks came a few minutes later along with the waitress insisting on taking our order now. One chose the Custom Breakfast for 7.95 with the extra single hash brown for 55p, one went with the Hillbilly Special for 9.95 and I went with the Vegan Green Feast for 8.50 and took out the avocado and had extra mushrooms. Immediately we were told to pay before we would receive our food, which at the... Ver carta
Categorías
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Cafe Disfruta de nuestra vibrante selección de cafés, que ofrece una variedad de cafés recién preparados, tés artesanales y deliciosos pasteles, junto con un ambiente acogedor para una experiencia gastronómica encantadora.
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Vegan Disfruta de nuestro menú vegano, que ofrece una selección vibrante de platos a base de plantas elaborados con ingredientes frescos y de temporada. Saborea comidas sabrosas que son tan nutritivas como deliciosas. Ver carta
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British Tradicional y sustancioso, el menú británico ofrece clásicos reconfortantes como el fish and chips, asados jugosos y pasteles salados. Redescubre favoritos familiares, elaborados con cariño con recetas atemporales e ingredientes frescos y locales.
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American Disfruta de los sabores clásicos americanos con nuestro menú diverso, que incluye hamburguesas jugosas, pollo frito crujiente, costillas de BBQ abundantes y ensaladas frescas. Deléitate con el confort atemporal en cada bocado, creado para satisfacer todos los gustos.
Comodidades
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Cafe
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Wifi
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Takeout
- menú
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Seating
