Teléfono: +441787310379
Dirección: High Street, Babergh, United Kingdom
Ciudad: Babergh
Platos: 10
Reseñas: 2880
Sitio Web: http://www.hareinn.com
"We live locally and have eaten at the Hare regularly. We took another couple twice in the last 4 weeks but tonight was just awful. It took 25 minutes for a drink to be served but the problem centered around my wife 's meal and the...way the staff dealt with the issue. She ordered a steak but was served two small pieces rather than one steak, with one much thicker than the other so clearly two separate pieces. One was cooked as ordered but the other small piece was totally over cooked and unacceptable. We told the waitress who insisted it was one piece of steak which was just an embarrassing lie as clearly she had not seen it being cooked. We know that for certain as my wife had been to the loo where there was no toilet paper. She told the same waitress who said she would deal with it, but instead stayed leaning on the bar rather than dealing with the matter and clearly this was during the time when my wife 's single piece of steak was being cooked. My wife left most of the meal, including the chips which were over cooked and dry. like reheated than triple cooked, plus the two tomatoes looked simply awful so she left them.. In fairness my fish pie was good. The waitress spoke to the kitchen who offered to cook another steak but my wife said no as my husband would have finished his meal and I don 't want to eat on my own. We were going to order desserts but decided we would just leave. When we went to pay we asked them to take the steak off the bill. The lady who was presumably in charge refused and said she would only deduct half as my wife had supposedly eaten most of the meal . Not one member of staff had been near our table to check what was on the plate as we had just got up to pay, so clearly this was yet another lie. The best part of her meal was the peppercorn sauce and the salad. I said we eat here regularly as we are local but tonight was just poor, but the lady still insisted we had to pay for half of the steak. I said this is just totally unacceptable as the steak and most of the rest of the meal was dire and if she insisted we pay half we would never eat there again. She still insisted we had to pay half saying we were going to offer you free desserts , so the solution was £12.40 for two free desserts but she still wanted half of £17.50 for the steak. The maths do not add up and we left furious. I paid the bill and very sadly we will never et there again. I hope the owner of the establishment reads this review as they have just lost a very good customer, just because the staff lied about the situation and would not then resolve the matter correctly. A very sad (and infuriating) experience!"
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