Teléfono: +441282459091
Dirección: 399 Road, Burnley, United Kingdom
Ciudad: Burnley
Platos: 7
Reseñas: 1772
"We visited today for a family dinner. We haven't been in a while but we loved this pub and have been so many times over the years. What a disappointment it was. My parents and hubby had the beef roast and all said the beef was tough and over cooked. I had the potato skins and although I'd asked for it as a main I was disappointed to see it was only 1 potato cut in two. It was OK though. We decided to have puddings, I ordered the fondant and my hubby and dad ordered the toffee cheesecake. There was nothing fondant about my dessert. It was just sponge with some caramel sauce and ice cream on the side. When my dad went to pay it was complete chaos. Apparently there was only 1 person who could work the tills which went down, there was no other staff to help with the queue so the poor guy was running himself ragged, trying to deal with all the phone calls, sort payments and take orders. Once he mentioned the kitchen had run out of roasts by 4.30pm on a sunday the queue dwindled and people left to find dinner elsewhere. The waiting staff were pleasant enough but the quality of the food was poor at best. The poor guy asked my dad how everything had been so when my dad told him how tough the beef was and what a disappointing experience it had been there wasn't really anything he could say as there were still people queueing. What has happened to the lovely food you could select and enjoy here. You need to hire more staff as it is completely unfair to expect one person to be able to cope with everything on their own. To say we felt disappointed is an understatement. We will not be coming back here until thi gs have changed. This was not the lovely experience we were expecting. Sort it out please!!!"
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