The Sirhowy Jd Wetherspoon

Its a nice place but why do they (and any other wetherspoons) have oat milk in those small wasteful packages? They have a container for cow milk, so why not the same for oat?? Plus they are frustrating to open pointless

I had a meeting with a client here, it was my first time visiting. The atmosphere was ok but they need sound deadening on the walls ceiling. Staff member who served me didn’t know what Earl Grey tea was and thought it was some sort of cocktail.

Both my partner and i Went here sat upstairs table was dirty but cleared, staff were rushed off their feet fair play food was good although ive never seen a 10oz gammon look like 3 pieces of bacon lol, staff were really kind like i said it was manic over there packed would deffinatly go again

Food was disappointing, ordered an All Day Brunch and it was cold. Eggs were overcooked, cold and dry. We had to send the whole meal back, and looking around the room we were not the only ones. Staff were however very apologetic and understanding. They did send us fresh hot food and it was delicious.

Went tonight, had a large mixed grill, wife had Steak. Steak was supposed to be with a Mediterranean salad but came with chips. Stated to waitress that it was supposed to be salad, she came back with there was no salad. 1st we heard. Large mixed grill supposed to have 6 onion rings, came with 3, steak had 4 and didn't expect more than 2with it. They also need to clean up more often, see pics. PS, No butter was used by our party.

Went for lunch today. The service was awful. Both the waiter and waitress who served us were rude (especially the waitress). There were three of us but only provided cutlery and serviettes for two. Seemed annoyed when we asked for the third. Drinks arrived after the food. The food itself was inedible. The one meal of chicken and halluomi fries were over cooked and greasy. The chips looked and tasted like yesterday’s chips and the bacon on the one dish was undercooked. When brought to the attention to one of the staff, they dismissed it. Would not recommend and will not be visiting here again! Shocking!!

Good price and nice food It probably depends on who is on shift, but I'd say that 80% of the time the plates come nice and warm, with hot food. Sometimes, it can come on cold plates, with stone cold food, and it looks dry. I'm not sure how they store the food, but it reminds of the food cabinets in McDonald's, where it can dry out if it's been in there too long. It happens infrequently, though Staff are extremely polite, and they are happy to try and fix any issues you're having. Very good customer service On a rare occasion, there can be drunk young men looking for a fight, but that, again, is quite rare for me, personally

I had the worst customer service experience and that’s coming from someone who works in hospitality . I ordered a panini with bacon but it came undercooked and elastic and when we explained the problem to one of the managers Chantelle she came across quite rude and was acting like like it was my problem and not Weatherpsoons. She was speaking to me like she was from the streets, completely rude , not sure that what you want from someone you employ… we will never go there again, and that may not seem like an issue, but speaking as someone from the hospitality industry, I know that number quickly builds up and costs the company a lot of money which can make the higher up managers look quite ba...

I 've been here plenty of times before but never experienced someone so rude as Shantel the manager or so I 'm told. This woman came to address an issue with the bacon as it looked like it was cut fresh off the pig. (This was on the 8th of July 2023). When she approached my girlfriend and I, she began to lecture us on how the bacon was pre cooked before arriving to site. I accepted this but still wanted the issue resolved, which was hard enough. She needs a good lesson in manners! Then once I was made to pay the difference on an item that would replace my unedible sandwich, she lectured me again on how I should just deal with it because of how hard it is working in hospitality, boo hoo... he...