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The New Inn

➤ 2 Stafford Rd, Telford And Wrekin, United Kingdom, Telford and Wrekin

Tea • Soup • Steak • Cheese

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"One of the worst experiences we’ve had in a very long time. We arrived for our 4:30pm pre-booked table only to be welcomed by staff with puzzled faces. It seemed that our table booking had not actually been reserved or set up. Fortunately, the pub wasn’t busy and we were allocated a table (right in view of the bar). We quickly ordered our drinks at the bar and took them over to our table. We then spent around 20 minutes deciding what food to order. We were informed that our order needed to be ordered at the bar so we made our way there and relayed our food order to one of the staff members who put it through their system. The young lady who took our order repeated it back to us and it was all correct. Naturally, we made our way back to our table to enjoy our drinks and wait for our food. 45 minutes went by and still no food. I decided to ask one of the waitresses for an update as to how long we would be waiting. I explained that we had onward plans and so just wanted an idea on how long the food would be. The young lady went to the kitchen. She then returned to our table and said that our order would be another 10 minutes and the wait was ‘on the fish’. I explained that the only fish we had ordered was a side dish and we would be happy to receive the rest of the food. Another 15 minutes passed and not only had we received no food, but no update. I approached a different member of staff and explained the situation. That member of staff then went into the kitchen. She then came out of the kitchen and walked straight past our table and towards the bar area where we could see the staff talking between themselves. Within a few minutes, the member of staff who we spoke to initially stormed out of the kitchen swearing at the kitchen staff. It made us feel really uncomfortable. A different member of staff (somebody who I think had just started their shift) then came over to our table to explain our food order hadn’t made its way to the kitchen. This was despite a staff member having laid our table with cutlery and condiments and the false information given about the wait on the fish. Despite the half hearted apology and confirmation we would not need to pay for our drinks, the service provided was abysmal. I was told that the manager was too busy in the kitchen to come and speak to us and I was asked to leave my contact details so that they could contact me (I didn’t ask to speak to the manager but I would have expected them to address the situation with us directly, especially considering how quiet the dining area was). It was abundantly clear that the staff recognised how poor their service had been and were not in any way willing to address it at the time. I am still yet to hear from management. We have eaten here before and not had any problems. It’s a shame that this experience has now meant that we will be very reluctant to return in the future. It would have been very different if the staff had dealt with the situation honestly and sincerely."

The Bridge Inn

➤ Bridge Terrace Lower Bar, Telford And Wrekin, United Kingdom, TF10 7JB, Telford and Wrekin

Pub • Steak • Vegan • British

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"Wanted to say how impressed I was with the Food and service. Spent the evening of May 6th 2022 at The Bridge Inn, Newport, Shropshire. It was my Special Birthday. Had excellent service , the staff were friendly and helpful and the food was superb, we were a small party of three, but we all had the Fish and Chips. cooked to perfection, then two of the party had the Cheesecake with Pecans for sweet, and I had the Chocolate brownies with Vanilla Ice Cream. It could not have been better. Meal came out for us piping hot and the waitresses were speedy and efficient. Would definitely go back again. In-fact am looking forward to it. Well done and Thanks so much."

The Fox In Telford And Wrek

➤ Pave Lane, Chetwynd Aston TF10 9LQ, United Kingdom, Telford and Wrekin

Pub • Steak • Vegan • British

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"As ever the lunchtime meal with friends was excellent. The food was, as it always is, well presented and very tasty. The serving staff were attentive even though they were busy. The only reason i dropped one star was there seemed to be a very long wait between main course and receiving the sweets we had ordered. But having got the attention of one of the serving staff it was at our table very quickly with an apology. So all was happily resolved. This is definitely our favourite restaurant pub. Well done."

The Red House

➤ Wellington Road, Lilleshall I-TF10 9EW, United Kingdom

Pub • Pizza • British • Vegetarian

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"Great food! Lovely service and our waiter was very accommodating!! The rose proseseco is lovely and the glass wear is beautiful. My only jiggle was we asked for a jug of water and were charged £4.95 so I think you have to specify that you are fine with tap water. Other than that a really great evening x Parking: Free parking and able to find a space considering it was very busy. Service: Dine in"

Swan At Forton

➤ A519, Sutton TF10 8BY, United Kingdom, Stafford

Pub • Steak • British • Vegetarian

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"My experience at this pub on a Friday night was fantastic! It is the top spot in the area for vegan food. With a selection of three starters, four mains, and two desserts to choose from, there is something for everyone. The staff were very helpful and knowledgeable about which beers were vegan-friendly. I tried the banana flower fish and chips and it was delicious. Unfortunately, I forgot to take a picture! The staff were incredibly friendly and I will definitely be coming back again."