Waitrose Cafe - Carta

Incompetent cafe that cannot handle the volume of people. No Vegan menu. Don’t bother going. Sunday afternoon visit and not enough staff on. 20 minutes standing in a queue to order food.

Visited for lunch with my daughter and the children’s lunch bag at £3.95 wasn’t too bad but £5.95 for a flatbread with 3 small pieces of chicken, 2 scraps of bacon and a bit of Brie??? Ridiculously overpriced

It is almost 2 years since we visited the cafe at Waitrose and I am sorry to say that the standard has not improved. We ordered two toasted sandwhiches, mine was Ham and Cheese an upfront sandwhich, the contents covered half the bread, my wifes 4 cheese sandwich was the same and had little tsate. The manageress refunded our money . Ver carta

My husband and I always visit this cafe on Saturday afternoons. It is usually busy, but we have noticed that the kitchen staff must be very skilled to keep up with the orders. We never have to wait long for our food to be served. We want to thank the hardworking kitchen staff who are behind the scenes for making our Saturday afternoons enjoyable.

As per the title, we had a lovely lunch at Waitrose Café today. However, my post is mainly about the level of service we received. The café was very busy, so we didn't mind waiting for our order. We were served by a young lady named Sheila. When she delivered our order, she was apologetic and gave us complimentary drinks. We were very impressed with Sheila's service and would like to thank her and the store!

I've been shopping in this excellent store two or three times and noticed the cafe and today i tried it, wished I hadn't and gone to McDonalds. I had a toastie which was only half-toasted with very little cheese and a scattering of onions and some very limp lettuce leaves and all this rubbish for £4.95p. Even though it was very busy the tables were filthy. The whole experience was not what I'd expect from a quality firm like Waitrose. Ver carta

Had an afternoon snack here with my wife. Drinks and food perfectly acceptable no problem there, as was pleasant and prompt service. What was disconcerting was a number a large number of tables stacked with the plates, cutlery, and cups of previous diners. Prompt table clearance does not seem to be a priority for the staff but very important to diners. We had to clear a table ourselves before sitting down.This aspect of the total service offering needs Management with a capital M.

The staff in this cafe are so pleasant , they all seem really friendly and seem to care about their customers. The cafe is clean and bright and they have a good selection of cakes and hot food. I had a lovely Marlborough bun and coffee this time but have also enjoyed a cooked breakfast on previous visits. The store is also lovely,when I go its always well stocked and has some great offers . Its not as expensive as everyone thinks and the environment is certainly a lot calmer and pleasant to shop in.

I thought that Booths cafe's were slow until I came with my sister today to the Waitrose cafe, We waited ages in a relatively short queue. There only seemed to be one person behind the counter serving and making the drinks. I ordered a tea and a chicken pesto toastie and ordered my sister a soup with bread and butter. The food did come out fairly fast, but there was no butter for the bread so we had to get that and the toastie looked rather boring on the plate there was no garnish or anything with it. Food was fine but those extra little touches were just missing. Service needs to speed up a lot to encourage us to go back. Ver carta