Teléfono: +443337007667
Dirección: Great North Road, Bedford, United Kingdom
Ciudad: Bedford
Menú Platos: 12
Reseñas: 2574
Sitio Web: https://www.thewaterfronthotel.co.uk/
"The setting is nice, modern decor, view of the lake etc to begin my colleagues tea was tepid which the server knew but still served it, we waited an age to order more drinks before finally they came to take a food order we all ordered from the menus placed in front of us, 4 cooked breakfasts and a eggs Benedict 30 mins later still no food and we were only then approached to be told that the kitchen stopped serving cooked breakfast at 0900hrs! We reordered from the food available when some of that food came 2 dishes were incorrect, they were sent back after an hour and a half with no food (orange squash instead of orange juice also might I add) we gave up and left we had tried several times to raise our concerns with the ‘manager’ Eloise we were ignored Eloise as supervisor you had numerous opportunities to solve this for us but you watched it crash and burn at one point when we asked to speak to you you replied sarcastically yes in a minute! for this I blame the senior management here who were all absent rarely have I witnessed such appalling service! At one point we considered if we had inadvertently attended a Fawlty Towers sketch sadly not it’s just the routine service here avoid if at all possible! Btw we ended up having an excellent lunch at Ferro in St Neots 8 mins drive away go there instead!"
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