"I come to Sowerby Bridge quiet often and whenever I do I always visit this cafe for coffee and something to eat as I like the atmosphere. Their coffee isn’t too bad and the food is okay. I usually order a tuna panini but yesterday I wanted to try something different so I ordered nachos alongside my panini. The waitress did explain that it came with chili which I assumed was chili pepper or Jalepeanos. To my disappointment, I was severed a plate of nachos with BEEF ON TOP OF THE NACHOS. When the food arrived I asked what was on top of the nachos. One of the waitresses explained that it had “cheese and beans” but didn’t bother mentioning that there was BEEF on top of it. I didn’t question why they hadn’t informed me that nachos were served with beef whilst I was ordering, as I wanted to double check the menu before speaking to them in case I had misread the word beef and confused it for something else like... erm... chili (silly me.... . I went down after I had finished my panini and coffee and asked to look at the menu. I then asked the waitress why the menu didn’t state that the nachos came with beef. She replied “I explained that it came with chili”, to which I responded that I assumed chili was chili pepper or Jalepeanos. The woman looked at me dumbfounded and confused. I mean, how do you expect me to know that something is served with beef if your menu doesn’t specifically mention the word ‘BEEF’?! At this point another tall blonde waitress came over and interjected and rudely told me that the nachos came with “chili.. which means chili con carne... which most people understand is beef” and that ‘that there’s nothing they can do about it’. I’d like to add that the menu did not state ‘con carne’ anywhere and only stated the word ‘chili’. You can’t expect ALL customers to know that chili means beef. **** joke if you ask me. I explained that I did not know that chili actually meant beef and suggested that perhaps their menu should clearly state the ingredients so that their customers know what they’re ordering. This was a polite suggestion but the tall blond woman sarcastically replied “well, we’ll update it when we get new menus!” and ignored me. At this point I was irritated by the lack of manners and common courtesy displayed. In fact, I was shocked, horrified, mortified...I told the woman that I was a regular customer whenever I visited Sowerby Bridge and that on this occasion I was disappointed with the service. She responded by telling me that “if you were a regular customer you would know that chili means beef. All of our regular customers know that chili means beef”. How patronising. At this point there were a couple of customers waiting to be served but I wasn’t going to budge until I was provided with a refund, which I had asked for twice and had been refused. Initially I didn’t even want a refund. I simply went down to explain that the ingredients weren’t made clear, but her response was so rude and patronising. In the end she reluctantly gave me a refund. Had she dealt with this nicely, offered me a refund to begin with OR EVEN JUST AN APOLOGY OR AN ATTEMPT TO PUT THINGS RIGHT, I wouldn’t have left this review. But I had time on my hands today and was feeling petty so here we are.... bad manners, bad service and an overall a bad experience that I’ll be sure to tell others about...."
Calderdale
