"Came to Bellini 's for a casual drink and dinner with my partner and our friend, our spontaneous Saturday afternoon quickly turned sour when our main courses arrived- my partner 's risotto was very clearly microwaved and was so hot that it caused a blistering burn on her tongue. When I mentioned this to Valentino, a smirk appeared on his face, looking down his nose he snapped 'well what do you expect me to do about it? not waiting for my response, he continued to lecture me about how rice should be cooked and that it was my partners fault for not checking her plate before consumption, despite no staff member advising us on the heat of the dish, which, having worked in hospitality and hospitality management myself for a number of years, I know to be fundamentally wrong and against customer safeguarding regulations. I was shocked at the disgusting, patronising and condescending manner of which he spoke, I know it was not his fault my partner has injured herself, but the fact that there was no responsibility taken, or apology made, that I was spoken over and belittled is unacceptable, I advise anyone who reads this, and wants to remain able to consume hot food for 24 hours after their dinner, not venture into Bellini 's."
