"Went here tonight with my husband for a meal. I ordered the pie, my husband ordered the 'Mixed Grill Special ' which is the smaller mixed grill as titled on the menu at £18.95. The larger one is titled the 'megamix grill ' at £25.95. I will say the food quality was excellent. Really enjoyed the meal, the waitresses really helpful and friendly. When it came to paying at the bar, the bar lady said as she typed in the till 'the large mixed grill ' and I saw her type the larger price in. I said, no, my husband ordered the 'special, she said, 'yes that 's the larger one '. I said 'no, that 's definitely the smaller one, I remember him pointing to it on the menu. ' She then asked the waitress to fetch the menu to point it out. Turns out, I was right, the smaller was titled the 'Special ', the waitress who served us, looked horrified at her mistake. The bar lady then went to speak to the manageress sitting just across the bar. I heard her say, 'well, he ate it, he 'll have to pay, its his mistake he told the waitress the special '. I then questioned her, and said 'sorry its not my husbands fault that he ordered the special and was given the larger portion, he 's not at fault. She repeated that he had eaten the bigger one. We have never eaten here before and he had not realised he had been given the larger option. The manageress was rude and shouting at us across the bar which was packed with customers. I offered to pay the full price, but wanted an apology as we were not at fault. She said 'oh just give it to them the cheaper price, I then felt very awkward, paid and left. She tried to insinuate my husband was at fault and then backtracked and tried blaming the chef. Such a shame as the food was lovely, but I feel her customer service was shocking given we were not at fault, maybe they should train their waitresses to understand the menu better? Or better yet, change their wording on the menu, not blame their customers for THEIR mistake. Will not return."
