Falkirk

Falkirk, conocida por la Rueda de Falkirk y los Kelpies, ofrece platos escoceses contundentes como haggis, neeps y tatties, junto con cervezas artesanales y whiskies locales en sus encantadores pubs.

Teng Huang Palace

Teng Huang Palace

51 Grahams Road, FK1 1LA, Falkirk, United Kingdom

Food • Beer • Curry • Chinese


"Myself and my partner had a takeout from here for the first time this evening. The girl on the phone was very pleasant and the food arrived promptly, however that's as positive as it got. My partner's chicken chow mein had literally no sauce through it, just dry overcooked chicken with burned noodles. The curry sauce which he ordered was like wallpaper paste, but lacking in any distinct flavour. I had the chicken and yellow bean, which was edible but nothing amazing. I also ordered chips and gravy but I have no idea how they can call it gravy. It was yellow, which made me think it was actually curry sauce, but it just tasted off. We phoned to ask for a refund given how unsatisfied we were with the food we received, however the manager was immediately defensive and said that as it was our first time ordering from there, we obviously weren't used to the food (what?! . Instead of apologising and offering a full refund (which any decent company would do she tried to call our bluff by saying we were only entitled to a refund if we brought our half eaten food back (never heard of such a policy in my life, think she was trying to be smart or awkward . My partner has Covid and at no point did she think to check before asking for us to return our contaminated food. We went to the restaurant with our half eaten food and again we got a very defensive, abrupt attitude from the manager. She insisted that her restaurant has been open for 20 years (not sure of the relevance . Maybe in those 20 years she's lost her tastebuds to decent tasting Chinese food. She did provide us with the refund (minus the cost of delivery reluctantly. If anyone gets Covid after eating at Teng Huang Palace, it's because the manager insists on Covid victims returning their half eaten food for a refund :"

Orchard

Orchard

2 Kerse Lane, FK1 1RG, Falkirk, United Kingdom

Steak • Store • 3 Star • Coffee


"Visited with friends and family for Reserved dinner and Caberet special occasion!the table was booked in the part of the Venue where the Caberet was to be held the we were told after the meal and drinks due to overbooking it was moved to the bar area not the area we booked but we could listen to it through the speakers!went and spoke to the Manager and was told that he never asked us to come in not the reply I expected.I then said that what we had been given wasn't what we had agreed on reserving the table and double checking on arrival! I said it was bordering of fraud what he had done not only to us but all the rest of the tables booked!I said I was reluctant in paying the bill due to what had happened and was quickly told he would phone the police and my party would be asked to leave.I wasnt the only person complaining their were many complaints on the night!I asked if we could speak to the owner and was told why would he want to speak to you! After a while we knew nothing was going to be done so we paid the bill on checking it was noticed that we had been overcharged for items £16 for 2 bottles of tonic water and £6 for 2 dashes of lemonade well spotted! then it was noticed another 3 tables had been overcharged by up to £40 for items they never recieved ! Eventually we got a refund ! Not what we expected from a long running establishment the Manager was very unhelpful and insulting and dishing out threats not what you expect when booking a night out for a special occasion!"

Pizza Hut

Pizza Hut

Central Retail Park, Falkirk, United Kingdom

Pizza • Kebab • Sushi • Seafood


"OK, so this is ‘just’ a Pizza Hut review, right? And they’re all the same, aren’t they? Well in my experience they’re pretty much of a muchness. BUT this is the first visit we’ve had to this particular restaurant. From the moment we opened...the door and were second in the queue and the Manager checked on us and said he’d be right back to the moment we left and he made a point of thanking us and saying goodbye, we had the best experience. So good that I made a point of reviewing which for ‘just’ a Pizza Hut I wouldn’t normally do. This Manager, and his team, were non stop. The polite and efficient service, the explanations of the process of ordering and paying, the check backs, the food quality. Service with a smile and a chat. Not too intrusive just right. The whole lot was just top drawer. Had a few word with the Manager to pass my thoughts on to him. Wanted him to know first hand that his own very obvious work ethic was so positive to see and obviously rubbed off on his team. He said most had been with him for years. He also said that he was leaving the firm after years early retirement. He was an example to his staff. Leading from the front. Down in the trenches with them. Everyone deserves to retire, but if you take our advice Pizza Hut senior management, you’ll convince this man to stay and have him train your Managers on how to not only manage, but how to lead. Not on how to deal with the public but how to meaningfully engage with the public. My wife and I are both senior managers in different public facing organisations. This guy was just exceptional. I think his name was Stuart/Stewart. Sometimes the simplest things mean the most. So, as I said this wasn’t ‘just’ a Pizza Hut review because this wasn’t ‘just’ a normal Pizza Hut."