Faringdon
The Woodman

The Woodman

High Street, Faringdon, United Kingdom, SN7 7NX

Cafés • Seafood • European • Fast Food


"Let me just say, the food was pretty good obviously a good team in the kitchen, not too long a wait and all very well presented. This is however where my praise finishes. It appears that even if you pre book a large group to eat on a quiet Saturday lunchtime you will not be given the best of receptions. We decided for ease of everyone to pay separately for our drinks at the bar this was not taken well and a frosty response from the woman at the bar made it clear we were already not doing things the way she wanted. Food orders were taken shortly after followed by an arm to the face as cutlery and sauce pots were pushed past us in no polite manner. Once our meals were delivered we were left alone to eat, no service followed. After our meals we decided to pay up individually so we all paid for what we ordered. At the bar. All was well until one of our group decided to ask if a service charge had been added, the reply was from the landlord of yes it had. Our group member asked for it to be removed in a polite manner as he explained it should be down to the customer to pay this not automatically. Having worked in pubs for many years myself this is a perfectly reasonable request, the fact we did most of the service for them by going to the bar to pay and get our drinks and no follow up after food served, meant the service charge of 10% not even shown on receipt, deceiving customers who leave a tip not realising the service charge has also been added. The landlord flew off the rails calling my group member a F king W! £er and a horrible man many times infront of the other customers, raging and abusive behaviour followed when he cornered my group member outside the pub as we were leaving. This behavior was so unacceptable and unbelievable, towards a man in his late 60s who never raised his voice once. So to all potential customers check your receipt before you leave the establishment and for a bill breakdown brace yourself for a full torrent of abuse before you are kicked out of the pub because of a service charge they have not declaired properly. Never visiting again!!!!"